Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?
- Job description:
- Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
- Perform remote and on-site troubleshooting through efficient troubleshooting methodology
- Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
- Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions
Requirements
- Interpersonal and customer facing skills
- Proven experience as a Senior Desktop Support/ IT Technician
- Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills
- Troubleshooting with all different types issues
- Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals
Skills Required
- Interpersonal and customer-facing skills
- Proven experience as a Senior Desktop Support/IT Technician
- Troubleshooting complex technical problems
- Experience troubleshooting hardware, software, and peripheral issues
- Experience with VDI (virtual desktop infrastructure)
- Experience with Microsoft technologies
- Experience with Windows 10
- Imaging workstations and deploying desktops
- Deploying and troubleshooting break/fix hardware and peripherals
What We Do
Essel specializes in ensuring your projects success by managing the ideal outcome in 3 key areas: Workforce Augmentation: For the AEC & Emergency Response sectors - we make sure you have the workforce to execute on your project. Whether it be high volume environmental technicians or subject matter experts - we have the resources to provide the workforce that will help your project flourish. Environmental Compliance - for any AEC or Emergency Response project - we help guide the environmental compliance process from either providing the experts or owning the outcome from sampling through clearances. Our environmental teams are experienced with all facets of environmental compliance nationwide. Safety Management - Project execution with a focus on safety can be a recipe for disaster. Safety is our 3rd piece of the puzzle for optimum project execution. We specialize in augmenting safety teams to scale based on the needs of the project. From Safety Managers to IH techs - we are versatile to deliver what you need - when you need it.
