The Role
The Senior Desktop Support Specialist will enhance the end-user technology experience through support, project management, and vendor collaboration in a biotech environment.
Summary Generated by Built In
Fate Therapeutics is seeking a hands-on, service-driven Senior Desktop Specialist to own and enhance the end-user technology experience in a fast-paced biotech environment. This role offers the exciting opportunity to own and improve the end-user IT experience, from onboarding and help desk support to system upgrades, vendor management, and cloud administration, while partnering closely with internal teams and external providers. Ideal candidates bring strong technical expertise in Microsoft and enterprise platforms, proven project and vendor management skills, and the ability to communicate clearly, prioritize effectively, and collaborate cross-functionally. This is a full-time, exempt position located at our corporate headquarters in San Diego, CA.
Responsibilities
- Manage desktop support requests and triage to external IT providers and internal staff as appropriate to ensure coverage and acceptable response times to end user requests; Hands on help desk support required.
- Lead and manage the schedule and timeframes for major desktop support projects including system updates, migrations, and outages. Ensure companywide notification of any outages – with mitigation plans for any issues.
- Manage IT department service contracts through the full contract lifecycle including identifying vendors, negotiating pricing and terms, entering new requests and renewals into the procurement system, managing budgets and implementing systems; Support the head of IT with critical contracts and procurement requests as needed.
- Manage and report on allocation of desktop support budget and inventory.
- Drive user onboarding and offboarding processes and automation.
- Support Audio Visual systems, conference rooms, and printers.
- Assist with SOX 404(b) documentation and internal controls.
- Support GxP compliant validated systems and networks.
- Administer various cloud and on-premises systems and applications, such as Office 365, Adobe, Active Directory, Zoom, Teams, Fraxion, etc.
Qualifications / Requirements
- Bachelor’s degree in computer science/information technology or equivalent experience and AS/BS degree in Information Technology, Computer Science, or other relevant field and 5+ years of relevant IT desktop support experience, preferably in biotech/life science industry.
- Experience with Microsoft Office and Microsoft Operating Systems required.
- Strong skills with SharePoint and other document sharing platforms preferred.
- Experience working in a regulated 21 CFR Part 11 IT environment preferred.
- Experience leading projects with a proven track record of managing desktop support requests and supervising help desk and support teams; Proven ability to work with external partners.
- Excellent verbal and written communication.
- Ability to work onsite at corporate headquarters during business hours; high degree of flexibility to work off hours and weekends as needed.
- Ability to work cross-functionally and be able to wear multiple hats, prioritize, and meet deadlines.
- Multiple computer-related qualifications and certifications will be viewed favorably.
Working Conditions
- Occasional evening and weekend work will be required.
- Subject to extended periods of sitting and standing, vision to monitor, and moderate noise levels.
- This is a full-time role based in San Diego, residing within one hour of site in case of emergency.
Compensation
- The salary offer will be based on a variety of factors, including level, experience, qualifications, internal equity, and location.
- Fate offers a competitive employment package that includes an annual bonus, equity, and a generous benefits package.
- The anticipated salary range for this role is $90,000 - $100,000.
The preceding job description indicates the general nature and level of work performed by employees within this classification. Additional and incidental duties related to the primary duties may be required from time to time.
Equal Employment Opportunity
Fate Therapeutics, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Privacy Notice
To learn about how Fate collects and uses job application information, please visit Fate's online Privacy Notice.
About Fate Therapeutics, Inc.
Fate Therapeutics is a clinical-stage biopharmaceutical company dedicated to bringing a pipeline of induced pluripotent stem cell (iPSC)-derived cellular immunotherapies to patients. Using its proprietary iPSC product platform, the Company has established a leadership position in creating multiplexed-engineered master iPSC lines and in the manufacture and clinical development of off-the-shelf, iPSC-derived cell products. The Company’s pipeline includes iPSC-derived T-cell and natural killer (NK) cell product candidates, which are selectively designed, incorporate novel synthetic controls of cell function, and are intended to deliver multiple therapeutic mechanisms to patients. Fate Therapeutics is headquartered in San Diego, CA. For more information, please visit www.fatetherapeutics.com.
⚠️ Recruitment Fraud Alert
Recently, we have been made aware of unauthorized individuals falsely presenting themselves as Fate Therapeutics employees or recruiters as part of online scams or phishing attempts. Impersonators may use the Fate Therapeutics name and logo, as well as employee names and job titles, to gain a job seeker’s personal or banking information or to request payment as a condition of being considered for a position at the company. Fate Therapeutics and its employees are not involved in these scams.
Here are a few things to be aware of to help identify recruitment fraud:
- Our Talent Acquisition team only corresponds from our @fatetherapeutics.com domain.
- At no stage in our hiring process will we require payment or ask you to make deposits in your bank account.
- We will only ask for personal information when applying for a position via our Careers page or thereafter.
- At no stage during our hiring process will we ask you to click a link to begin a one-way video interview.
- We do not use Google Hangouts, WhatsApp, or other third-party messaging platforms to recruit candidates or conduct interviews.
Please exercise caution. If something feels off about your interactions, we encourage you to contact us at [email protected] to confirm the authenticity of the message. Your security is important to us, and we appreciate your vigilance.
Top Skills
Active Directory
Adobe
MS Office
Microsoft Operating Systems
Office 365
Sharepoint
Teams
Zoom
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The Company
What We Do
Fate Therapeutics is a clinical-stage biopharmaceutical company dedicated to the development of first-in-class cellular immunotherapies for patients with cancer. The Company has established a leadership position in the clinical development and manufacture of universal, off-the-shelf cell products using its proprietary induced pluripotent stem cell (iPSC) product platform. The Company’s immuno-oncology pipeline includes off-the-shelf, iPSC-derived natural killer (NK) cell and T-cell product candidates, which are designed to synergize with well-established cancer therapies, including immune checkpoint inhibitors and monoclonal antibodies, and to target tumor-associated antigens using chimeric antigen receptors (CARs). Fate Therapeutics is headquartered in San Diego, CA. For more information, please visit www.fatetherapeutics.com.
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