Senior Design Program Manager

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

We're looking for a Program Manager to empower our product teams to conduct effective self-service research. In this role, you'll create and maintain the infrastructure that democratizes user research across Discord, enabling designers, product managers, and engineers to gather valuable user insights independently.

Working with Design, PM, Engineering, and other XFN partners, you’ll serve as the bridge between our product teams and research tools, developing training materials, best practices, and support systems that make user research accessible to all. This is an opportunity to build a foundational program that will scale as Discord grows.

What You'll Be Doing

• Design self-serve research systems and processes for PMs and Designers that can scale efficiently as Discord grows
• Manage partnerships with external UXR platforms (like UserTesting.com), serving as the primary point of contact and administrator
• Create and maintain documentation, training materials, and best practices for self-service research tools
• Enable product team members to conduct high-quality self-service research independently
• Develop and implement a comprehensive program for democratizing user research across Discord
• Track usage metrics and gather feedback to continuously improve the self-service research program
• Collect feedback to ensure the self-serve tools/resources bring value to the company
• Establish quality standards for self-service research to ensure consistency and reliability
• Facilitate knowledge sharing across teams to maximize the value of research insights
• Stay current on UX research tools and methodologies to recommend improvements to our tech stack

What you should have

• 8+ years of experience in program management, research operations, or a related field
• Experience with various tools like survey platforms, qualitative research platforms, and knowledge management systems.
• Strong documentation and process development skills
• Excellent communication and interpersonal skills
• Experience working with product design teams is preferred
• Basic understanding of UX research methodologies
• Ability to manage multiple priorities in a fast-paced environment

Who You Are

• An organized and detail-oriented professional with experience in program management, operations, or a related field
• A natural communicator who can effectively support team members with varying levels of research experience
• Someone passionate about user research and its value in product development
• An independent operator with experience rolling out self-serve programs at scale
• A collaborative team player with proven experience partnering with PMs, Designers, Engineers, Researchers, and Data Scientists
• Someone who balances maintaining standards with making research accessible

This position is temporary, US-based only, and remote.

The US base salary range for this temporary full-time position is $196,000 to $220,500 + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include benefits.