Senior Delivery Program Manager

Location: Remote with Preference to Charlotte, NC

Department: Program Delivery / Operations

Experience Required: 7+ years experience in program management

About Quanta Credit Services

Founded in 2020, Quanta Credit Services, Inc. is building the modern operating system for digital collections.

We are a high-growth, ~25-person team partnering with banks, fintechs, issuers, and debt buyers to transform how they engage consumers. Our white-label platform combines data, strategy, creative, compliance, and omnichannel execution (email, SMS, MMS) to drive measurable performance improvements — while protecting and enhancing our clients’ brands.

Quanta is scaling quickly and investing heavily in the systems, processes, and technology that will power the next generation of AI-driven collections.

Role Overview

We’re looking for a Senior Delivery Program Manager to help drive execution at a fast-moving startup.

At Quanta, priorities move quickly, expectations are high, and delivery is everything. You’ll lead critical programs end-to-end — and when needed, you’ll roll up your sleeves and jump in wherever the business needs support.

If you thrive in ambiguity, love building structure out of chaos, and can deliver results under pressure, you’ll fit right in. Quanta is a fast-growing company where your work directly shapes both client outcomes and internal infrastructure. This role reports to the Head of Delivery.

Key Responsibilities

• Own delivery of cross-functional programs across business, operations, compliance, and technology. Ex. new client onboarding, new product or channel launch, creative and workflow updates, etc.
• Drive execution in a startup environment where timelines are short and priorities evolve fast
• Build and manage program plans, milestones, dependencies, and risks — without overcomplicating things
• Partner with leadership to align scope, urgency, and successful outcomes
• Facilitate tight communication loops across teams to ensure nothing stalls
• Identify roadblocks early, solve problems fast, and keep momentum moving forward
• Pitch in beyond program management when needed — because startups require doers, not just coordinators
• Ensure delivery meets financial services regulatory, operational, and customer-impact standards

What We’re Looking For

• 7+ years of experience delivering complex programs or large-scale initiatives
• 3+ years of experience in a regulated industry like financial services (fintech, banking, credit, lending, payments, servicing, etc.)
• Proven ability to manage multiple workstreams in high-pressure, fast-paced environments
• Strong understanding of regulatory and compliance considerations in financial services
• Comfortable operating with incomplete information and still driving clarity and execution
• Excellent stakeholder management — you can align strong opinions without slowing down
• A hands-on mindset: you don’t just manage the plan, you help make the work happen

Preferred Qualifications

• PMP, Agile, SAFe, or similar certifications
• Experience in customer engagement, servicing platforms, lending, collections, or digital communication strategies
• Background in operational transformation or scaling delivery practices
• Familiarity with tools like Asana, Confluence, or MS Project

What Success Looks Like

• Programs launch quickly, smoothly, and with real business impact
• Teams stay aligned and unblocked despite shifting priorities
• Leadership trusts you to run execution without constant oversight
• You bring structure, urgency, and momentum — not bureaucracy
• You’re willing to jump in and help wherever needed to get the job done

Why Join Us

This is an opportunity to play a key role in scaling a growing startup. You’ll work on meaningful programs with real customer and business impact — and you’ll be part of a team that moves fast, expects a lot, and builds things that matter.