Senior Deal Desk Analyst

| United States +18 more | Remote
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About the opportunity

The Senior Deal Desk Analyst plays a crucial role in managing complex deal reviews and providing support for revenue growth.. You will be part of the larger team working collaboratively across Field Sales, Commercial Legal, Order Management / Billing, Credit/Collections, Accounts Receivable, Technical Revenue Accounting, Finance and other internal teams to enable growth.  You will manage large / complex deal reviews and be a trusted advisor to Account Executives, Account Managers, and various senior field sales management.  We are a highly collaborative team who has a track record of providing outstanding support to the field sales team and other internal teams across the organization to support our company’s growth and scaling efforts.

What to expect?

  • Drive and influence comprehensive deal reviews for large, complex deals
  • Actively participate in the sales strategy to support revenue objectives
  • Partner with sales and finance management, legal, order operations, and revenue on recommendations and options for deal structure and deal closure
  • Advise customer contract negotiations; including pricing/discount structure, discount recapture / price uplift, renewal terms, and all commercial contract clauses
  • Maintain current knowledge of product offerings, pricing promotions, and market/competitive intelligence
  • Provide sales guidance on elements of a “good deal” using competitive insights and historical pricing in similar deals
  • Develop and/or contribute to process improvement and control governance
  • Actively participate and deliver projects, sales training and related initiatives from management as requested
  • Provide regular process improvement/best practice input to finance leadership
  • Own internal activities on key deals (structuring, problem-solving and support/approvals)

What you need to be successful?

  • 4+ years in a deal desk, finance, business analysis, sales ops, and/or direct sales role reviewing and analyzing complex deals
  • 2+ years of experience working within an Enterprise, SaaS, or technology company.
  • Excellent communication (verbal and written), strong interpersonal skills and should be comfortable working across geographies
  • Demonstrate effective communication and negotiation skills in deal analysis and structuring.
  • Experience in assessing multiple business and financial factors to make complex judgment calls
  • Ability to work cross-functionally across various business units, adapt quickly and prioritize requests
  • Proficiency in process documentation, presentation skills, and training development
  • Proficiency in CRM systems, with a preference for experience in Salesforce, CPQ, and Excel.

What’s in it for you?

  • Join an ambitious tech company reshaping the way people build digital experiences
  • Full-time employees receive Stock Options for the opportunity to share in the success of our company
  • Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
  • Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
  • We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
  • Company paid parental leave to care for and focus on your growing family 
  • Use your personal annual education budget to improve your skills and grow in your career
  • Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
  • An annual wellbeing stipend to care for your physical, financial, or emotional health
  • A monthly communication stipend and phone hardware upgrade reimbursement.
  • New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-Remote #LI-JE1

Who are we?

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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Candidate Location Eligibility:
Atlanta, GA
Austin, TX
Boston, MA
Chicago, IL
Colorado, CO
Dallas-Fort Worth, TX
Houston, TX
Los Angeles, CA
Minneapolis–Saint Paul, MN
Nashville, TN
New York City, NY
Philadelphia, PA
Pittsburgh, PA
Portland, OR
Raleigh-Durham, NC
Salt Lake City, UT
Seattle, WA
Washington DC

Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • Chorus.AICRM
    • DocuSignCRM
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

An Insider's view of Contentful

How does your team reward individual success?

On our team, advocacy for individual team members contribution is one of the primary pillars for how we work. Teammates are recognized in company-wide emails announcing the closure of newly won opportunities. We celebrate individual wins on global team calls and honor the work of those that have gone above and beyond to create a multiplier effect.

Sara

Vice President, Solution Engineering

How has your career grown since starting at the company?

Since joining Contentful in February 2020 I have had the opportunity to take on new challenges and responsibilities and to pursue my career goals. With the support of the company, I could expand my learnings and skills and put them to work. I have started as an individual contributor and now I manage a team of seven people.

Tania

Manager, Sales Operations

What is your vision for the company?

Our vision is a world where every company can easily publish content and seamlessly iterate to create the engaging digital experiences today's customers demand. Contentful is for builders, by builders. We empower creators with the right tools to build digital better, faster. Contentful is one of the fastest-growing SaaS companies in the world.

Laurence

Senior Vice President, Customer Experience

How do you empower your team to be more creative?

We have embraced an active experimental mindset. Every individual can pitch and run an experiment that can also be cross-functional, providing wide exposure. We run bi-weekly brainstorms on these to validate regularly and sometimes include customers. Many of these have solved customer problems and ended up as paid offerings.

Arjun

Senior Manager, Professional Services

What are Contentful Perks + Benefits

Contentful Benefits Overview

With stock options and salaries that grow alongside your impact, you’ll be well taken care of. We believe that experts stay experts by continually learning. We make this happen by giving you an education budget for conferences, courses, and books.

Culture
Volunteer in local community
Partners with nonprofits
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available

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