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Hyperscience is the automation company on a long-term mission to automate all office work.
The Role
About our Company:
At Hyperscience, we believe that behind every document is a meaningful human experience, whether that’s a family applying for their mortgage, a patient waiting for insurance coverage, or a student waiting for their visa to study abroad. However, for far too long, organizations have relied on outdated technology and manual processes to handle these processes, driving up costs, slowing down decisions, and frustrating customers.
As a distinguished leader in its market category, including a Leader in the 2025 Gartner Magic Quadrant for Intelligent Document Processing Solutions and several other leading industry analyst reports, our technology flips the script with an AI platform that reads, understands, and processes documents at massive scale—automatically.
The Hyperscience Hypercell platform unlocks the value of an organization’s back office data through the automation of end-to-end processes, and transforms complex documents into LLM and RAG-ready data to power new enterprise GenAI experiences. This enables organizations to transform manual, siloed processes into a strategic advantage, resulting in a faster path to decisions, actions, and revenue; positive and engaging customer, public, and patient experiences; and dramatic increases in productivity.
Leading organizations including American Express, Charles Schwab, HM Revenue and Customs, Mars, Stryker, The United States Social Security Administration, The United States Department of Veterans Affairs, and several others use the Hypercell platform to achieve a faster path to decisions, dramatic increases in productivity, and unparalleled business impact.
Hyperscience is funded by top tier investors including Bessemer Venture Partners, Battery, FirstMark, Stripes, and Tiger Global.
About the Role:
The Senior Data Services Engineer in our eXpert Data Services (XDS) team is a key driver of model performance and data quality, focused on accelerating time-to-value by training and fine-tuning high-performance Machine Learning models within the Hyperscience platform. You will be one of the team’s technical specialist in data processing, quality assurance (QA), and model iteration. This role works in close collaboration with the Solutions Architecture (SA) team, providing the critical data expertise necessary for successful customer deployments.
This is a remote-flexible role based in Sofia, Bulgaria.
Key Responsibilities:
- Customer Model Performance: support with configuration, training, and fine-tuning of customer-specific AI models using Hyperscience tooling (Hypercell), ensuring models are iterated and deployed to achieve targeted performance outcomes.
- Ensure Data Quality & Process Excellence: Independently lead complex data annotation and Quality Assurance (QA) projects, overseeing and working with customer data to ensure high-quality training sets, while defining and championing team best practices and operational guidelines.
- Help Accelerate Deployment Cycles: Act as a project management and data liaison, ensuring structured documentation (Jira, notes), effective meetings, and clear, regular updates to internal and external stakeholders to accelerate successful model deployment and overall project time-to-value.
- Resolve Model Performance Escalations: support with deep-dive analytical troubleshooting and root cause analysis on model performance issues that require recalibration.
- Drive Platform Improvement: Act as a cross-functional liaison with Product, Design, and Engineering, translating complex client data requirements and model performance insights into actionable product feedback.
- Mentor & Scale Expertise: Provide technical guidance and mentorship to junior engineers on data management, model tuning best practices, and Hyperscience platform mastery.
Required Qualifications:
- Experience & Scope: 3+ years of progressive experience in a technical consulting, software services, or data operations role, with proven expertise in enterprise implementation and escalation management.
- Data Acumen: Proven ability to rapidly learn and master new software platforms and interfaces (like the Hypercell platform), coupled with meticulous attention to detail and strong proficiency in spreadsheet tools (e.g., Excel/G-Sheets) for data analysis and QA.
- Project Management Skills: Proven ability to run effective meetings, maintain structured notes/documentation (e.g., Jira), and provide clear, structured updates on project status.
- Analytical & Communication Skills: Strong demonstrated analytical and problem-solving skills, with excellent verbal and written communication suitable for both technical teams and client data stakeholders.
- English Fluency: Must be fluent in written and spoken English to effectively communicate with global clients and cross-functional stakeholders.
Bonus Qualifications:
- ML Model Experience: Direct experience with the training, fine-tuning, or iteration of Machine Learning models is highly beneficial.
- Data Expertise: Experience troubleshooting technical problems or working directly with large, complex data sets (e.g., PII) in a corporate setting.
- Technical Background: Familiarity with scripting or experience working with different software integration solutions (APIs, IT Infrastructure).
- Educational Background: Relevant degree (or equivalent ongoing studies) in a technical field such as IT, Economics, Business Administration, or related disciplines.
Company Values & Perks:
Hyperscience is a people-first company, committed to empowering our team to make a tangible impact. Our core values, including "Innovation that Transforms," "Lead with Trust," and a "Win Together" ethos, guide our collaborative culture. As a global organization, our benefits vary by region, but we are united by a fundamental belief in work-life flexibility. We support our team with flexible PTO and work-from-home options, recognizing the importance of a healthy balance between professional and personal life.
Compensation Philosophy:
Our compensation philosophy at Hyperscience is a reflection of our commitment to fairness and equity, designed to attract, motivate, and retain top talent. We believe in a competitive and transparent pay structure that is grounded in a total rewards approach.
Final compensation will be determined by skills, experience, qualifications, geographic location, and business needs.
In addition to salary, every full-time employee is awarded equity in Hyperscience, ensuring that each person has the opportunity to share in the ownership and long-term value we are creating together. We are not just building a company; we are building something that belongs to all of us.
Our total rewards package includes:
- Competitive base salary
- Equity ownership for every full time employee
- Bonus opportunities
- Comprehensive benefits and perks (outlined below)
Throughout the hiring process, our Talent Acquisition team will share more about our Total Rewards philosophy and how we support your growth, well-being, and future.
Benefits:
Health & Wellness: Supplemental Health Insurance Package including extensive medical, dental, vision, and additional life insurance offerings through UNIQA.
Sports & Fitness: MultiSport & NV Sport & Spa cards available for all BG employees and their families.
Paid Time Off (PTO): Flexible-use PTO, unaccrued and uncapped, subject to manager approval, in addition to statutory entitlements.
Parental Leave: 12 weeks of paid parental leave, with an additional of 4 weeks for birthing parents, running concurrently with and supplementing statutory entitlements.
Equity: Stock Options in the company.
Office & Flexibility: Hybrid Work Model with work-from-home flexibility.
All job applications will be treated and processed with strict confidentiality and in full compliance with the GDPR provisions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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PLEASE BE AWARE of, and cautious about, potential recruitment fraud. All of our open jobs can be found directly on our careers page at:
https://www.hyperscience.ai/about-us/careers/open-positions/
We will never communicate with candidates except via our @hyperscience.ai email domain. Any communication you receive outside of these parameters is potentially fraudulent.
Additionally, we never conduct interviews solely via online tests, nor do we make job offers without multiple cross functional live interviews via Zoom, phone or onsite. We only ask for personal information via our application process on our careers page or through a verifiable background check company during onboarding.
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The Company
What We Do
Hyperscience is transforming the future of work to elevate human potential. Our human-centered approach to automation enables a new era of human and machine collaboration that delivers dramatically improved organizational agility, without the legacy cost and burden of change management. By combining data, people, and processes into digital assembly lines, the Hyperscience Platform turns complex processes into simple, configurable workflows. Our industry-leading machine learning technology continuously learns and evolves, to involve humans only when needed. For more information, please visit www.hyperscience.com.
Why Work With Us
We fill our team with exceptional talent – intelligent, kind people – and give them the tools and room to innovate and grow. We believe in big ideas and big changes, and we welcome anyone who demonstrates ambition, empathy and a willingness to learn. Are you ready to join us on this ride?
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