- Shape customer service outcomes with advanced machine learning, GenAI and agentic AI
- Lead hands-on model delivery while influencing data strategy, data governance and the broader data landscape.
- Build AI solutions at CommBank scale, backed by ongoing investment in modern data, responsible AI and Agentic capability.
Do work that matters
CommBank is investing in modern, future-ready data and AI capabilities, including Agentic and GenAI at scale. Our ambition is to use AI safely and responsibly to help solve complex customer problems and improve banking experiences.
As a Senior Data Scientist, you’ll work on opportunities connected to the Customer Service Network, supporting branch and customer service experiences through traditional machine learning, GenAI and Agentic AI. You’ll be hands-on with delivery, while also helping shape and influence strategic conversations around the data landscape, data quality, data risk and governance as well as identify where AI can transform and innovate.
See yourself in our team
This key role will focus on helping teams move from experimentation to production with greater speed, rigour and impact. We’re equipping data scientists with AI-enabled tools and reusable assets that support feature engineering, model development, validation, deployment and monitoring.
In this role, you’ll partner with product, technology and business stakeholders to identify where machine learning, GenAI and Agentic solutions can automate, simplify and improve processes. You’ll bring strong technical judgement and the ability to explain complex ideas clearly to senior stakeholders.
You’ll do this by:
- Designing, building and productionising machine learning, GenAI and Agentic AI solutions that solve practical business problems.
- Translating branch and customer service challenges into clearly defined predictive, optimisation or Agentic solution approaches.
- Shaping GenAI and Agentic AI opportunities across customer service and branch-related journeys.
- Translating complex business questions into well-defined machine learning or Agentic solution approaches.
- Supporting the data science lifecycle, from ideation and discovery through model build, validation, deployment, monitoring and ongoing governance.
- Influencing the data landscape, data governance, data quality and data risk considerations.
- Helping define the data science strategy and technical capability required to support Customer Service Network priorities.
- Partnering with product, engineering, risk and business teams to assess opportunities, constraints, trade-offs and expected value.
We’re interested in hearing from people who:
Have deep hands-on data science experience and are excited by the opportunity to combine traditional machine learning with emerging GenAI and Agentic AI capability. You’ll be comfortable working with ambiguity, shaping solution options, and bringing others on the journey through clear communication and strong delivery discipline.
- Strong experience designing, developing and productionising machine learning models.
- Practical experience with GenAI, Agentic AI, AI tooling and coding agents.
- Hands-on experience with Python, SQL, MLOps practices, version control, CI/CD, model monitoring or observability tools.
- Ability to work across discovery, model build, validation, deployment and monitoring.
- Understanding of data governance, data quality, data risk or broader data landscape considerations.
- Confidence explaining technical concepts and recommendations to senior business stakeholders.
- A curious, customer-focused mindset and a practical approach to responsible AI delivery.
- Retail banking, branch network, customer-facing or financial services experience would be beneficial but is not essential.
Working with us:
At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Skills Required
- Strong experience designing, developing, and productionising machine learning models
- Practical experience with GenAI, Agentic AI, AI tooling, and coding agents
- Hands-on experience with Python and SQL
- Experience with MLOps practices, version control, CI/CD, and model monitoring or observability tools
- Ability to work across discovery, model build, validation, deployment, and monitoring
- Understanding of data governance, data quality, data risk, or broader data landscape considerations
- Confidence explaining technical concepts and recommendations to senior business stakeholders
- Curious, customer-focused mindset and practical approach to responsible AI delivery
- Retail banking, branch network, customer-facing, or financial services experience
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
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Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
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Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
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Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
