A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.
Thumbtack by the Numbers
- Available nationwide in every U.S. county
- 85 million projects started on Thumbtack
- 11 million 5-star reviews and counting
- Pros earn billions on our platform
- 1000+ employees
- $3.2 billion valuation (June, 2021)
About the Data Science Team
The Data Science team empowers Thumbtack to use data to guide business decisions. We collaborate with partners across the company to solve the most analytically challenging problems -- everything from informing how we set prices across almost a thousand local services categories, to evaluating the impact of a new business model on company performance, to identifying early predictors of high-quality customers. We are a tight-knit, intellectually curious team that is committed to improving Thumbtack and improving each other.
About the Role
As a data scientist on the customer growth team, you will collaborate closely with a world class cross-functional team (including product managers, engineers, designers, marketers, etc.) in developing new product features and launching lifecycle marketing campaigns. You will derive insights from data, inform decision-decision making, and influence product strategy and roadmap, empower the team to build the best product and experience for Thumbtack’s customers.
Responsibilities
- Design and analyze experiments for customer growth team.
- Propose and conduct analysis into user behaviors, product flows, and business trends; based on the analysis, identify new opportunities and influence strategy and roadmap of the customer growth team
- Define metrics to guide the team’s initiatives and measure the team’s success; track and investigate changes in metrics and propose action plans
- Scope data requirements and collaborate with data engineers in building and improving data infrastructure
- Develop domain expertise of the team you are on, e.g., what are the main drivers of Thumbtack customer acquisition, etc.
- Contribute to our team and company data culture through peer collaboration, training, coaching, and more
What you’ll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
- Bachelor’s or Master’s degree, preferably in Statistics, Math, Economics, Engineering, or other STEM fields
- 3+ years of experience in a highly analytical role, preferably in tech analytics or data science and proficiency using SQL and Python to analyze large data sets
- Proficiency in statistical concepts and their applications (in A|B testing, causal inference, regression, etc.), and ability to explain them to non-technical audience
- Exemplary analytical problem solving skills, strong business acumen, and the ability to identify and synthesize insights from analysis
- Strong communicator, attentive listener, and compelling storyteller
- Impact-driven, self-driven, and strong ownership
- Ability to collaborate with people with diverse backgrounds and build relationships
Bonus points if you have
- Experience working on a two-sided marketplace
- Proficient in Looker
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $140,250 - $181,500. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
For candidates living in all other US locations, the expected salary range for this role is currently $119,212.50 - $154,275. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Benefits & Perks
- Virtual-first working model coupled with in-person events
- 20 company-wide holidays including a week-long end-of-year company shutdown
- Library (optional use collaboration & connection hub) in San Francisco
- WiFi reimbursements
- Cell phone reimbursements (North America)
- Employee Assistance Program for mental health and well-being
Learn More About Us
- Life @ Thumbtack Blog
- Virtual First Working Model
- Follow us on LinkedIn
- Meet the pros who inspire us
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
What the Team is Saying
What We Do
We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With over 10 million 5-star projects and counting, we empower homeowners to take control and local businesses to grow.
Why Work With Us
Bringing the $600 billion+ home services industry online, Thumbtack is a technology leader creating a new era of home care.
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Thumbtack Offices
Remote Workspace
Employees work remotely.
We know great talent exists everywhere. Our virtual-first model empowers our teammates to choose where they live and work.
