Responsibilities:
Platform & Data Operations
Act as a senior SME and L2/L3 support resource for TIBCO EBX, collaborating with an offshore team to ensure appropriate coverage.
Enter and maintain master/reference data in EBX, enforcing stewardship workflows and governance rules.
Monitor application jobs, security, and integrations; escalate issues and document resolution steps.
Manage ServiceNow work queue: triage, prioritize, assign, and track incidents, enhancements, and service requests against defined SLAs.
Data Design & Quality
Partner with data owners to design and extend EBX data models, hierarchies, validation rules, and stewardship workflows.
Investigate and resolve data errors surfaced by downstream systems or data quality rules; perform root-cause analysis and propose sustainable fixes.
Develop data quality dashboards (Omni/Power BI) to track KPIs such as completeness, duplication, and timeliness.
Release & Change Management
Coordinate with engineering to test EBX configuration changes, code deployments, and version upgrades.
Author and execute regression and user-acceptance test (UAT) scripts; validate mappings between EBX and consuming systems (REST/SOAP, SQL, Kafka, etc.).
Champion change-control best practices, ensuring all stories and tasks are effectively managed in Jira from requirements through deployment.
Continuous Improvement & Collaboration
Analyze recurring data defects to recommend automation or rule enhancements that reduce manual touch points.
Deliver training and knowledge-transfer sessions for end-users and offshore analysts on EBX workflows and best practices.
Support audit, compliance, and SOX requests related to MDM operational controls.
Qualifications:
5 + years of hands-on experience operating or supporting a commercial MDM platform (TIBCO EBX preferred; Informatica, Reltio, SAP MDG, etc. are acceptable).
Solid grasp of core MDM concepts: golden-record management, hierarchy/versioning, data quality rules, stewardship workflows, matching/merging, and reference-data integration.
Demonstrated experience managing or supporting operational queues in ServiceNow and project backlogs in Jira.
Proficiency in SQL and one scripting language (Java, Python, or similar) for data investigation and automation.
Proven record of partnering with offshore or managed-service teams, including defining SLAs and run-books.
Strong analytical and problem-solving skills; ability to translate data symptoms into root cause across complex data flows.
Excellent written and verbal communication skills, comfortable interfacing with both technical teams and front-office stakeholders.
Must be able to work effectively in a fast-paced, dynamic and high-intensity environment including open-floor plan if applicable to the position, with timely responsiveness and the ability to work beyond normal business hours when required.
Preferred Qualifications:
- Prior exposure to energy-trading or commodity-trading reference data.
- Experience configuring EBX data models, workflows, validation rules, and user roles.
- Familiarity with data-catalog/governance tooling (Collibra, Alation, Atlan) and their integration with MDM.
- Knowledge of API integrations (REST/SOAP), message queues (Kafka), and cloud data platforms (Azure Synapse, Amazon Redshift, Databricks).
- ITIL or similar service-management certification.
Employee Programs & Benefits:
CCI offers competitive benefits and programs to support our employees, their families and local communities. These include:
Competitive comprehensive medical, dental, retirement and life insurance benefits
Employee assistance & wellness programs
Parental and family leave policies
CCI in the Community: Each office has a Charity Committee and as a part of this program employees are allocated 2 days annually to volunteer at the selected charities.
Charitable contribution match program
Tuition assistance & reimbursement
Quarterly Innovation & Collaboration Awards
Employee discount program, including access to fitness facilities
Competitive paid time off
Continued learning opportunities
Visit https://www.cci.com/careers/life-at-cci/# to learn more!
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What We Do
Castleton Commodities International is an independent global energy commodity merchant and infrastructure asset investor. As a trader, CCI deploys capital on a proprietary basis in the physical and financial commodity markets, providing the Company with market insights and access. As a strategic investor and developer, CCI leverages its market expertise, operations capabilities, and industry knowledge to invest in, and develop, select commodity infrastructure assets.
