Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Job Description

As a Senior Data Analyst, your primary role will involve gathering and processing IT consumption data from various colleagues across Experian IT Services (EITS). This data is used for allocation of IT costs. 

You will work closely as an integrated team member of the Technology Business Management (TBM) function, supporting our partners using your technical and data management expertise to engage stakeholders in maturing TBM’s capabilities. 

We are seeking a dynamic individual with strong data management skills and background in technology infrastructure. This role will support the advancing of the TBM vision, providing solutions that empower Experian business partners with insights to effective manage and communicate cost, quality and value of IT services. 

Summary of Primary Responsibilities 

The successful candidate will be accountable for the following key duties and responsibilities: 

• Initiate and execute several processes to collect, validate, cleanse, transform and store Experian’s IT consumption data from multiple sources, ensuring data quality and integrity.
• Maintain data collection processes and workflows to ensure volumes data are reported accurately and efficiently. 
• Analize IT consumption trends and patterns and provide analysis and insights to support decision making. 
• Generate monthly reports and maintain dashboards to communicate consumption trends and insights to key stakeholders. 
• Maintain and update TBM mapping structures related to cost, methodology and charging logic 
• Collaborate with cross functional teams to support monthly reporting, forecasting, and planning activities. 
• Support change activities relating to TBM service maturity 
• Support ad hoc requests for IT volume reporting and analysis. 
• Drive continuous improvements in process efficiencies, and system automation
• Document and maintain updates for routine processes 

Qualifications

Ideal candidate would meet the following requirements: 

• Bachelor’s degree in Data Management or Management Information Systems or 8+ years of equivalent work experience 
• Experience-knowledge with tools like Alteryx, Power BI is a plus.
• Advanced analytical and data analysis skills, with the ability to draw concise insights from large sets of data. 
• Solid understanding of IT infrastructure components including server utilization Storage, end-user, network and communications 
• Knowledge of IT services and financial management processes such as budgeting, cost allocations, infrastructure consumption - utilization reporting is a plus 
• Experience working in ServiceNow and CMBD would be desired. 
• Advanced Excel skills required.
• Strong English fluency 
• Demonstrated ability to drive continuous improvement and solve problems in a team environment 
• Ability to multi -task several important priorities simultaneously. 
• Strong interpersonal and relationship building skills.
• Ability to have fun and bring a sense of humor to work. 

Additional Information

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.