Senior Cybersecurity Account Manager

What You'll Do:

•  Customer Retention: Own the post-sale relationship with customers, ensuring ongoing satisfaction and high retention rates. Regularly engage with customers to understand their evolving cybersecurity needs and address any concerns or challenges they may face.
• Customer Retention: Own the post-sale relationship with customers, ensuring ongoing satisfaction and high retention rates. Regularly engage with customers to understand their evolving cybersecurity needs and address any concerns or challenges they may face.
• Account Growth: Drive upsell and cross-sell initiatives within your accounts by identifying new opportunities for additional services, solutions, and product offerings. Develop strategic plans to expand the scope of our cybersecurity solutions across accounts, ultimately increasing revenue. Position will be responsible for annual growth quota.
• Customer Success and Satisfaction: Act as a trusted advisor to your customers, ensuring they realize the full value of our cybersecurity solutions. Help customers optimize their usage, troubleshoot issues, and ensure a smooth implementation of new services or products.
• Program Management: Lead and manage key customer accounts from a program management perspective, ensuring services are aligned with customer expectations. Partner with Customer Success Leads to drive account business rhythm, reporting and deliverables.
• Relationship Management: Cultivate long-term relationships with key stakeholders within customer organizations, including cybersecurity executives, decision-makers and procurement teams. Regularly meet with customers to assess satisfaction, discuss future needs, and identify areas where the company can add value.
• Contract Renewals: Actively manage contract renewal cycles, working closely with customers to understand their future needs and ensuring a seamless renewal process. Negotiate contract extensions, renewals, and service upgrades as needed.
• Collaboration with Sales and Marketing: Work closely with the sales and marketing teams to align efforts, drive account expansion, and execute promotional strategies. Share customer insights and feedback to help shape future offerings and go-to-market strategies.
• Reporting and Metrics: Track key performance indicators (KPIs) for customer success, including retention rates, account growth, and customer satisfaction. Provide regular reports on account health and progress to leadership and other stakeholders.
• Continuous Improvement: Stay informed on the latest cybersecurity trends, solutions, and best practices. Leverage this knowledge to offer valuable insights to customers, helping them stay ahead of potential threats while optimizing their cybersecurity posture.
• Account Growth: Drive upsell and cross-sell initiatives within your accounts by identifying new opportunities for additional services, solutions, and product offerings. Develop strategic plans to expand the scope of our cybersecurity solutions across accounts, ultimately increasing revenue. Position will be responsible for annual growth quota.
• Customer Success and Satisfaction: Act as a trusted advisor to your customers, ensuring they realize the full value of our cybersecurity solutions. Help customers optimize their usage, troubleshoot issues, and ensure a smooth implementation of new services or products.
• Program Management: Lead and manage key customer accounts from a program management perspective, ensuring services are aligned with customer expectations. Partner with Customer Success Leads to drive account business rhythm, reporting and deliverables.
• Relationship Management: Cultivate long-term relationships with key stakeholders within customer organizations, including cybersecurity executives, decision-makers and procurement teams. Regularly meet with customers to assess satisfaction, discuss future needs, and identify areas where the company can add value.
• Contract Renewals: Actively manage contract renewal cycles, working closely with customers to understand their future needs and ensuring a seamless renewal process. Negotiate contract extensions, renewals, and service upgrades as needed.
• Collaboration with Sales and Marketing: Work closely with the sales and marketing teams to align efforts, drive account expansion, and execute promotional strategies. Share customer insights and feedback to help shape future offerings and go-to-market strategies.
• Reporting and Metrics: Track key performance indicators (KPIs) for customer success, including retention rates, account growth, and customer satisfaction. Provide regular reports on account health and progress to leadership and other stakeholders.
• Continuous Improvement: Stay informed on the latest cybersecurity trends, solutions, and best practices. Leverage this knowledge to offer valuable insights to customers, helping them stay ahead of potential threats while optimizing their cybersecurity posture.

What You Have:

• Bachelor’s degree in Business, Cybersecurity, Information Technology, or a related field. MBA or related advanced degree is a plus.
• 10+ years of experience in account management and customer success in the cybersecurity industry. 
• Proven track record in customer retention, upselling, and cross-selling.
• Proven track record of meeting or exceeding growth targets. 
• Experience in managing complex customer accounts and delivering tailored solutions to meet their specific needs.
• Strong program management skills with experience leading customer projects, ensuring that deliverables are met, and timelines are adhered to.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams. 
• Strong organizational and time management skills, with the ability to manage multiple accounts and priorities. 
• Self-motivated and able to work independently while also collaborating effectively with cross-functional teams. 
• Expertise selling cybersecurity managed services or professional services. 
• Ability to travel regularly for onsite customer meetings and events.

What We Offer:

• 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed  
• Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)  
• Group Term Life, Short-Term Disability, Long-Term Disability  
• Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness  
• Participation in the Discretionary Time Off (DTO) Program  
• 11 Paid Holidays Annually