Senior CVM Manager

Are you passionate about AI? 🤖

At Satori Analytics, we aim to change the world one algorithm at a time by bringing clarity to global brands through Data & AI. From cloud-based ecosystems for fintech to predictive models for airlines, our cutting-edge solutions cover the entire data lifecycle—from ingestion to AI applications.

As a fast-growing scale-up, our team of 100+ tech specialists—including Data Engineers, Data Scientists, and more—delivers innovative analytics solutions across industries like FMCG, retail, manufacturing and FSI. Join us as we lead the data revolution in South-Eastern Europe and beyond!

We are recruiting on behalf of a major telephony enterprise a Senior CVM Manager to join its Enterprise Mobile team — a high-impact role sitting at the intersection of data analytics, commercial strategy, and customer lifecycle management. You will own end-to-end below-the-line campaign activity across the enterprise mobile base, driving ARPU uplift through precision targeting, rigorous analysis, and continuous optimisation.

This is a senior individual-contributor role that demands both deep analytical capability and sharp commercial instinct. You will work across tightly coupled systems — SPSS Modeller, PEGA, and large multi-dimensional datasets — and be expected to translate complex data landscapes into clear audience strategies and measurable business outcomes.

You will be joining one of the most analytically sophisticated CVM functions in the Greek telecoms market, working on a customer base that is large, complex, and commercially significant. The role offers genuine ownership — you will design campaigns, drive the analysis, and see the direct revenue impact of your decisions. If you thrive on complexity, move fast, and want your analytical work to have clear commercial teeth, this is the role for you.

What Your Day Might Look Like:

• Design, develop, and execute proactive, below-the-line targeted campaigns — covering migration, renewal, upsell, and cross-sell — aligned with enterprise mobile commercial objectives.
• Manage the full campaign lifecycle: audience selection, offer definition, channel strategy, scheduling, and post-campaign evaluation.
• Drive ARPU uplift and improve customer retention (NPS) through well-structured, insight-led campaign activity.
• Perform deep-dive analysis on large, complex, multi-dimensional customer datasets using SPSS Modeller, PEGA, and other analytical tools.
• Build and apply statistical models to identify the most responsive target populations and optimal commercial actions.
• Monitor campaign performance on an ongoing basis (CR, SR, Uplift, Revenues) and continuously refine tactics to improve effectiveness.
• Develop and evolve customer segmentation strategies based on behaviour, industry, and commercial opportunity.
• Compile, maintain, and deliver weekly and monthly reports and executive presentations.
• Translate customer insights into meaningful, actionable business recommendations for senior stakeholders.
• Collaborate closely with Product, Analytics, Sales, Finance, and CRM teams to ensure seamless campaign implementation and cross-functional alignment.

Your Superpowers🚀:

• 5+ years of experience in CVM, CRM, Analytics, or a closely related commercial/marketing function — ideally within telecoms or another high-complexity, data-rich industry.
• Hands-on experience with analytical and data-mining tools; IBM SPSS Modeller proficiency is a strong advantage. Familiarity with PEGA or similar campaign management platforms is a plus.
• Solid understanding of customer lifecycle management — acquisition, retention, upsell, cross-sell, churn prevention — in a B2B or enterprise context.
• Ability to work fluently with large, multi-dimensional datasets and translate them into clear audience definitions and campaign strategies.
• Experience with SQL or other data querying tools is appreciated.
• Advanced analytical skills combined with strong commercial thinking — you see both the data and the business opportunity.
• Exceptional ability to manage multiple workstreams simultaneously and deliver to tight deadlines without compromising on quality.
• Deep curiosity about customer behaviour and a habit of turning data into actionable insight.
• Excellent interpersonal and stakeholder engagement skills — comfortable presenting to both technical and business audiences.
• Strong organisational and problem-solving skills with a results-oriented mindset.
• Collaborative team player who thrives in a fast-paced environment.
• Degree in Statistics, Applied Mathematics, Computer Science, Marketing Research, Economics, or a related quantitative/analytical field — or equivalent demonstrable experience.
• Very good command of English (written and verbal).

Perks on Perks:

• Competitive salary and hybrid work model – come hang out in our Athens office or work remotely from anywhere in European economic Area (EU, Switzerland etc.) or UK (up to 6 weeks per year).
• Training budget to level up your skills from the top tech partners in the market (Microsoft, AWS, Salesforce, Databricks etc.) – whether it’s certifications or courses, we’ve got you covered.
• Private insurance, top-tier tech gear, and the chance to work with a stellar crew.

Ready to create some data magic with us? Hit that apply button and let’s get started.