The Senior Customer Technology Manager (CTM) is responsible for shaping the customer's future technology roadmap and translating customer needs into business opportunities, product requirements, and roadmap priorities.
Working at the intersection of customer technology strategy, business development, and product management, the CTM builds trusted relationships with customer stakeholders, identifies future challenges and opportunities, and drives adoption of ASML innovations. The role acts as the primary bridge between the customer and ASML's Business Lines, ensuring that customer requirements are understood, prioritized, and translated into compelling solutions.
The Senior CTM influences both customer technology decisions and ASML product development by aligning stakeholders around a common vision and creating business cases that accelerate technology adoption and customer value creation.
Roles and responsibilitiesCustomer Roadmap Enablement
Own the understanding of customer technology roadmaps, challenges, and future requirements.
Anticipate customer needs for future technology nodes and translate them into product and service requirements.
Drive customer adoption of new products, capabilities, and services by demonstrating technical and business value.
Assess technical feasibility, define customer-specific requirements, and support validation of new products and installed base solutions.
Shape customer technology strategies through active engagement with engineering, manufacturing, and technology management stakeholders.
Voice of Customer
Represent the customer's perspective within ASML and ensure customer requirements are reflected in product and service roadmaps.
Consolidate customer input and communicate roadmap priorities, capability gaps, and emerging opportunities to Business Lines and senior management.
Support executive engagements, including Technology Roadmap Meetings (TRMs), Executive Review Meetings (ERMs), and strategic customer discussions.
Identify portfolio gaps and advocate for investments that address future customer needs.
Business Development
Identify and develop new business opportunities by connecting customer challenges with ASML's technology portfolio.
Build business cases that demonstrate the value of new products, services, upgrades, and productivity improvements.
Collaborate with Account Managers, Service teams, Applications, and Product Management to drive opportunity creation and technology adoption.
Support negotiation of technical specifications, performance requirements, and customer-specific solution configurations.
Stakeholder Management
Build trusted relationships with customer stakeholders from technical experts through senior management.
Influence decision-making across customer organizations and within ASML.
Lead cross-functional teams across Business Lines, Customer Support, Applications, Product Management, Service, and Sales.
Facilitate alignment between customer priorities and ASML strategic objectives.
Customer Success
Ensure customer technology requirements are understood, translated, and successfully implemented.
Monitor customer satisfaction related to product performance, roadmap alignment, and technology adoption.
Support successful technology node transitions and introduction of new products and services.
Education and experience
Master's degree in a related technical discipline.
Minimum 10 years of experience in semiconductor technology, equipment, process development, product management, business development, customer support, or a related field.
Minimum 8 years of experience engaging effectively with technical experts, business leaders, and executive stakeholders.
Minimum 8 years of experience working with semiconductor manufacturing, technology roadmaps, and customer innovation cycles.
Minimum 5 years of demonstrated success influencing stakeholders across organizational boundaries and driving complex, cross-functional initiatives.
Minimum 8 years of experience demonstrating strong communication, business acumen, and stakeholder management skills in customer-facing or strategic roles.
Minimum 5 years of experience translating customer requirements into product strategies, business opportunities, technology roadmaps, or portfolio decisions.
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
Can observe and respond to people and situations and interact with others encountered in the course of work.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Excellent time management and delegation skills.
Ability to prioritize and organize actions effectively and efficiently.
Legal/export license control (see below)
Position requires up to 10% travel domestic/international.
Valid driver’s license and passport required.
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The current base annual salary range for this role is currently:
$145,600-200,200Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.
The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.
All new ASML jobs have a minimum application deadline of 10 days.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Request an AccommodationASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
Skills Required
- Master's degree in a related technical discipline
- At least 10 years of experience in semiconductor technology, equipment, process development, product management, business development, customer support, or a related field
- At least 8 years of experience engaging technical experts, business leaders, and executive stakeholders
- At least 8 years of experience with semiconductor manufacturing, technology roadmaps, and customer innovation cycles
- At least 5 years of experience influencing stakeholders across organizational boundaries and driving complex cross-functional initiatives
- At least 8 years of experience demonstrating communication, business acumen, and stakeholder management skills in customer-facing or strategic roles
- At least 5 years of experience translating customer requirements into product strategies, business opportunities, technology roadmaps, or portfolio decisions
- Valid driver's license and passport
- Legal authorization to access controlled technology under United States export regulations
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
