Who are you?
The ideal candidate is an experienced manager who is passionate about trading, process excellence, and people. An individual who will lead teams in different locations and functions and ensure that the company is meeting its strategic Operations goal to use Customer Support as a growth engine.
Candidates must be willing to relocate to Sofia, Bulgaria.
- People Leader - eager and able to build teams and lead process improvement.
- Strong Executer - able to make things happen in an ever-changing and dynamic environment
- Customer-Centric - understand the specifics of the trading clients, their needs, and expectations and the Trading Market.
Responsibilities
- Lead teams in the Customer Support for new records and achievements
- Ensure customer support channels are available in the different lines and queues at all sites
- Structure and implement a performance metrics plan
- Continuously improves the productivity and efficiency of the team
- Represent the “Users’ Voice” among the stakeholders
- Plan and control and the required headcount while aiming for cost efficiency
- Drive a continuous improvement process and plan
- Work closely with the different teams like Product, RnD, Back Office, Risk, etc.
- Work closely with the Global Head of Customer Support on various projects in the operations department.
- B.Sc Industrial Engineering or equivalent - mandatory
- At least 2 years of experience leading complex matrix teams
- Past experience B2C/Fintech Operations - an advantage
- Excellent verbal and written communication skills
What We Do
Plus500 is a global multi-asset fintech group that offers trading services on CFDs, shares, Futures, and Options on Futures through its proprietary tech-based platforms. The fintech group has a premium listing on the Main Market of the LSE, and is a member of the FTSE 250 index.
Plus500’s market leadership is based on a proprietary trading technology that offers trading services to customers around the world. Our customers can use our platforms to trade Over the Counter CFDs and, since 2021, real Shares, as well as Futures, and Options on Futures*.
The company also owns Cunningham Commodities LLC, a regulated Futures Commission Merchant, CTS, a technology trading platform provider, in the US, and EZ Invest Securities, Co. a Forex CFD platform in Japan.
Plus500 is also the proud sponsor of multiple leading sports teams including BSC Young Boys, and Legia Warsaw, as well as the 6-times NBA winner, the Chicago Bulls.
With our diversified product portfolio and operating licenses in the United Kingdom, Australia, Cyprus, Israel, New Zealand, South Africa, Singapore, Seychelles, United Arab Emirates, the United States, Estonia, and Japan, we are able to provide customers with access to more than 2,500 financial instruments across more than 50 countries and in 30 languages.
Plus500 is also committed to promoting responsible trading practices, such as providing customers with sophisticated risk management tools to ensure they are able to manage leveraged exposure appropriately, with the aim of protecting any profits and limiting exposure to losses.
*Availability subject to regulation. Not all financial instruments are offered by all Plus500 regulated entities. Investments in complex instruments come with a high risk of losing money rapidly. You should consider whether you can afford to take the high risk of losing your money. Go to https://bit.ly/3Ac1Ngc for more information about the risks in trading.
