Location(s)Yokohama
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity
Senior Customer Support Engineer, Spotfire & Signals
Job SummaryWe are seeking a Technical Support Engineer specialising in SaaS data management and analytics software for the life sciences industry.
You will provide technical support to pharmaceutical companies, biotechnology organisations, and healthcare institutions, primarily in Japan, supporting Signals One and associated analytics experiences, including Spotfire.
This role includes full ownership of a designated support domain, with autonomy to investigate, reproduce, and resolve issues, and to drive cases through to successful resolution through collaboration with global Support, Product, and Engineering teams.
This is a fully remote position, with occasional travel to a local office for team meetings, training, and company events.
Key Responsibilities- Provide technical support to customers in Japan via email and web/online meetings.
- Deliver technical support for Signals One (SaaS data management, workflows, and analytics applications).
- Deliver technical support for the Spotfire platform, including Spotfire Analyst, Spotfire Server, and related technologies.
- Investigate and resolve complex technical issues through problem reproduction, troubleshooting, debugging, root cause isolation, and technical verification.
- Work closely with Product Development, Engineering, Professional Services, and Customer Success teams.
- Create and maintain knowledge base articles, technical documentation, and troubleshooting content.
- Contribute to initiatives that enhance customer satisfaction, support processes, and product quality.
- Fluency in both Japanese and English, with excellent written and verbal communication skills in both languages.
- 3+ years of experience in B2B technical support, application support, SaaS support, or a related technical role, or 5+ years of general IT industry experience.
- Hands-on experience with log analysis, troubleshooting, issue isolation, and technical verification/reproduction.
- Strong self-motivation and the ability to learn complex concepts independently.
- Understanding of complex data structures and how data flows through scientific, analytical, and informatics workflows.
- Ability to communicate effectively with customers, colleagues, and stakeholders across local and global teams.
- Demonstrated problem-solving skills and the ability to resolve complex technical issues.
- Basic knowledge of networking and TCP/IP fundamentals.
- A good understanding of Windows and Linux operating systems.
- Experience supporting SaaS solutions and/or BI, analytics, or data visualisation products.
- Experience working within pharmaceutical, biotechnology, healthcare, or scientific research environments.
- Familiarity with scientific informatics applications, laboratory workflows, ELN, LIMS, or related technologies.
- Experience with SQL, Python, R, or related data technologies.
- Microsoft Windows, Linux, AWS, SQL, Python, R, Jira, Zendesk, and enterprise authentication technologies.
- Shin-Yokohama Office
- 100% remote working
- Occasional travel to a local office for team meetings, training, and company events.
Skills Required
- Fluency in Japanese and English, with excellent written and verbal communication skills
- 3+ years of B2B technical support, application support, SaaS support, or related technical experience, or 5+ years of general IT industry experience
- Hands-on experience with log analysis, troubleshooting, issue isolation, and technical verification or reproduction
- Strong self-motivation and ability to learn complex concepts independently
- Understanding of complex data structures and data flows through scientific, analytical, and informatics workflows
- Effective communication with customers, colleagues, and stakeholders across local and global teams
- Demonstrated problem-solving skills and ability to resolve complex technical issues
- Basic knowledge of networking and TCP/IP fundamentals
- Understanding of Windows and Linux operating systems
- Experience supporting SaaS solutions or business intelligence, analytics, or data visualization products
- Experience in pharmaceutical, biotechnology, healthcare, or scientific research environments
- Familiarity with scientific informatics applications, laboratory workflows, ELN, LIMS, or related technologies
- Experience with SQL, Python, R, or related data technologies
Revvity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Revvity and has not been reviewed or approved by Revvity.
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Healthcare Strength — Health, dental, and vision coverage, along with HSA options, are presented as competitive within a comprehensive package. These medical benefits are a relative bright spot even when other compensation elements draw criticism.
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Retirement Support — A 401(k) with company match is included, supporting long‑term savings. Retirement programs are listed as part of the core total rewards.
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Leave & Time Off Breadth — Paid time off, parental benefits, and a separate compassionate care leave expand time‑off options beyond standard PTO. This breadth offers flexibility for caregiving and life events.
Revvity Insights
What We Do
At Revvity, “impossible” is inspiration, and ""can't be done"" is a call to action. Revvity provides health science solutions, technologies, expertise and services that deliver complete workflows from discovery to development, and diagnosis to cure. Revvity is revolutionizing what’s possible in healthcare, with specialized focus areas in translational multi-omics technologies, biomarker identification, imaging, prediction, screening, detection and diagnosis, informatics and more. With more than $3 billion in revenue and over 11,000 employees, Revvity serves customers across pharmaceutical and biotech, diagnostic labs, academia and governments. It is part of the S&P 500 index and has customers in more than 190 countries. Learn more at www.revvity.com
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