Perpetua, from Flywheel is looking for an accomplished Senior Client Success Manager to spearhead strategic partnerships with our clients, drive measurable value, and champion world-class client experiences. If you thrive at the intersection of data, technology, and client success, and want to make a significant impact at a high-growth SaaS company.
In this role, you will support our Perpetua product, which focuses on the seller, challenger brand, and specialist agency segment within the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the world’s smartest eCommerce businesses. Through the platform, brands and agencies create goals based on strategy and rely on Perpetua’s best-in-class, always-on optimization to execute tactically.
- Drive optimal results across a book of high-value clients - conversion, retention, adoption, CSAT – and monitor client health to address risk promptly and maximize client lifetime value.
- Lead onboarding experiences for new clients, ensuring quick time-to-value and high-engagement transition onto the Perpetua platform from day one.
- Build and expand relationships with key client stakeholders, from end users to senior executives, serving as a trusted advisor and go-to partner for success on the Perpetua platform.
- Partner with clients to develop, track and update tailored success plans that empower them to meet and exceed their evolving business and advertising objectives.
- Conduct regular tailored product training, strategy sessions and QBRs with key stakeholders, delivering data-driven performance reviews, actionable insights and industry thought leadership.
- Serve as the voice of the client, partnering with the Product and Engineering teams to shape product innovation and roadmap decisions based on client feedback.
- Proactively identify upsell, expansion, and partnership opportunities with clients to support Flywheel’s growth and promote client advocacy.
- Collaborate effectively with Sales, Marketing, and other client-facing teams to ensure a unified client experience and accelerate client success stories.
- 4+ years in Client Success, Account Management, or a related role within a high-growth B2B SaaS environment, with a proven ability to manage complex client relationships and drive results.
- Highly analytical, with a track record of leveraging data to inform decision-making, optimize campaigns, and communicate performance insights.
- Superior written and verbal communication skills, with experience engaging executive audiences, leading presentations, and building trusted partnerships.
- Passionate about building strong, consultative relationships with clients and stakeholders; skilled at understanding business needs and translating them into actionable strategies.
- Adept at quickly mastering new technologies and staying current with industry trends in retail media, e-commerce, or advertising technology.
- Creative, resourceful, and solutions-oriented, with a knack for turning challenges into opportunities for growth and value creation.
- Experience in media management or ad operations at an agency would be highly valued.
- Collaborative and adaptable, with experience working cross-functionally to achieve shared goals.
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- We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [email protected] so that we can support you.
Flywheel (flywheeldigital.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flywheel (flywheeldigital.com) and has not been reviewed or approved by Flywheel (flywheeldigital.com).
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Healthcare Strength — Comprehensive medical coverage is highlighted alongside dental, vision, life insurance, HSA/FSA, and mental‑health resources within a large parent‑company framework.
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Leave & Time Off Breadth — Paid vacation and holidays are emphasized, with language about plenty of time off to recharge and country‑specific plans.
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Flexible Benefits — Flexible hours, hybrid/remote or work‑from‑anywhere options, and support for home office/co‑working indicate adaptable benefits across locations.
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What We Do
Flywheel’s unified best-in-class services combine tailored expertise with cutting-edge software solutions to achieve a singular goal: To pioneer the future of commerce and inspire a new standard of partnership. As the leader of every major marketplace platform, we pride ourselves on our size and influence, but what really sets us apart is our unwavering commitment to providing a customized level of service. Client success is what drives us.
