Senior Customer Success Manager

At Simon, we firmly believe business success starts and ends with people. We’re scrappy problem solvers who care deeply about tackling big challenges with disruptive thinking, giving our customers the support they need, and investing in each other’s growth. We all do our best work when we’re surrounded by other friendly top performers who want to succeed together. When you trust your team, give them ownership, and build with heart, great things happen.

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. Today, we’re more than a CDP—Simon is a complete solution that empowers marketers with the data, technology, and expert resources they need to stop guessing and start delivering what customers want.

Our revolutionary Simon AI puts 100x more data at marketers’ fingertips, helping them uncover their best audiences, launch higher-performing campaigns, and double their output without doubling the workload. That’s why leading brands like ASOS, Mattress Firm, and 1-800-Flowers trust Simon to power sustainable, high-performing customer marketing programs.

We are seeking a Senior Customer Success Manager to lead strategic client engagements, drive technical solutions, and manage renewals and upsells. Simon’s CSMs serve as the primary point person for our clients - high growth venture backed companies and leading enterprise brands! In this role you will lead every phase of the post-sale relationship, from integration to campaign development and launch to renewal. Simon CSMs are responsible for maximizing client value on our platform, helping to develop strategies driving millions in incremental revenue for clients and enabling clients to implement these strategies within our platform. You will be responsible for client engagement across the platform and ensuring overall client happiness and renewals.

This position is ideal for you if you are someone who is analytically-minded and interested in learning tech from the ground up, but also communicates clearly and is passionate about building relationships. This is a great opportunity for someone who wants to work for a scrappy start-up and learn a plethora of skills by wearing a lot of hats! 

• Partner with marketing and business leaders to align their goals with Simon’s capabilities, helping translate strategic vision into data-driven, actionable plans that aligns to the value our platform delivers.

• Lead onboarding and data integration in partnership with Simon’s integration engineering team to ensure clients are set up for long-term success.

• Build and maintain trusted client relationships across technical and executive stakeholders.

• Own customer success plans, renewal strategies, executive business reviews and identify expansion opportunities by proving platform value.

• Drive adoption of new features, optimize platform usage, and help clients achieve their lifecycle and retention goals.

• Lead product discussions with clients and act as a champion for their needs internally.

• Build scalable tools, playbooks, and internal processes that increase the effectiveness of the Customer Success team.

• Develop training and enablement resources to upskill client teams and help them self-serve.

• Identify and mitigate risks, proactively manage customer health, and act as a trusted advisor.

• Develop advocates who are references, case studies, or partners in advisory boards.

• Influence Simon’s product roadmap by surfacing client feedback and market insights.

• Collaborate with Leadership, Sales, Product, Engineering, and Additional members on Customer Success teams to ensure seamless customer experiences.

• Travel up to 25% for key client meetings and industry events.
   

• 5+ years in Customer Success, Consulting, Sales or Strategic Account Management roles, preferably in B2B SaaS, CDP, or MarTech.

• Strong analytical background; experience with Excel and BI tools.

• Comfortable navigating CRM (Salesforce) and PM tools (Taskray or similar).

• Familiarity with modern data infrastructure (Snowflake, Redshift, BigQuery).

• Experience working in technically complex customer environments; SQL skills are a plus.

• Ability to operate independently and lead cross-functional collaboration.

• Strong business acumen and experience building strategic client plans.

• Proven ability to manage multiple enterprise or large SMB clients with varying levels of maturity and needs.

• Outstanding communication, presentation and relationship-building skills.

• Ability to manage multiple priorities, stakeholders, and high-complexity accounts.

• Curious, organized, and entrepreneurial mindset.

• Bachelor’s degree in a technical or quantitative field (Engineering, Mathematics, Economics, etc.) or marketing degree

This position is remote, however, candidates must live in Eastern or Central Time. 

• 100% coverage of medical premiums—for you and your fam

• Flexible PTO (because you do your best work when you’re rested)

• Generous parental leave

• Remote-first with wellness and WFH stipends

• Annual pro development stipend to fuel your growth

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $95,000 to $120,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.