Senior Customer Success Manager

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

As a key member of the CoreLogic field-based Customer Success Team, the Sr. Customer Success Manager is a seasoned professional delivering on operational client targets and initiatives. This position is responsible for on-site client interactions with the client’s Sr. Claims Leadership teams in support of our Claims products/workflows. 

The Sr. Customer Success Manager must be able to independently demonstrate advanced leadership skills, excellent communication skills and innovative/creative thinking to manage the efficient and consistent delivery of on-site service to our customers and business partners. Additionally, it is expected that this position coordinate with other departments such as Sales, Training, Client Services, and the Product teams to ensure a superior client experience.

The Sr. Customer Success Manager Team member is directly responsible for all field-based support the customer has with CoreLogic to ensure a differentiating client experience is achieved, with clearly identifiable value being delivered. 

Job Duties:

On-site activities include but no limited to:

• Lead discovery sessions to learn and document workflows
• Attend client annual supply chain / vendor training sessions to address technical/operational issues (WHERE?
• Lead Management Meetings to review usage, vendor performance, spend metrics, leakage, end-to-end workflow reviews and other client metrics
• Coordinate software configuration and testing sessions with other team members
• Do Joint SWOT/Gap analyses
• Participate in new product discussions to include workflow impact and implementation plans (not demos but in-depth product placement discussions)
• Attend Analytic review sessions to discuss the end-to-end claims cycle
• Lead the client implementations, pilots, user acceptance testing, production rollouts and training sessions as required
• Any other activities as identified and requested by the Client Executes improvements to the client’s ongoing process, product and system challenges
• Ability to solely drive key plans/initiatives (i.e. workflow documentation, service enhancements, gap analysis) through idea generation, planning and finally the measurements of results.
• Manage to agreed-upon scope of a change requests
• Manage the resolution of all open issues for the customer following established escalation processes
• Maintain customer current implementation guides and all documentations for Customer.
• Proven ability to anticipate business issues and work with the customer to minimize their impact on service (i.e. impact of new enhancements on a customer)
• Help manage expenses pertaining to the CoreLogic Operation – travel and training costs are managed in the most prudent manner
• Develop and maintain an advanced working/technical knowledge of the CoreLogic claims product suites
• Works independently with very limited supervision.
• Develop working relationship with CoreLogic Sales, Training and Client Services staff to utilize product knowledge and establish customer relationships in support of existing and new client acquisition efforts
• Work with the other Client Service Team members to manage the resolution of all open issues for the customer following established processes
• Contributes to the completion of team objectives.

Job Qualifications:

Education, Experience, Knowledge and Skills

• Experience with MS Word, Excel, PowerPoint and Project required
• Ability to travel extensively to/from client locations.
• BA or BS required 10 years prior relevant industry experience required.
• Ability to effectively communicate (written and verbal) with all levels of staff be they front line employees or in Sr. Leadership positions.
• Ability to independently meet with the client’s Sr. Claims leadership teams, prepare for and conduct such meetings and coordinate resources as required for such meetings.
• Demonstrates insight of problems and opportunities by reviewing data and information in order to determine alternatives, risks and implications.
• Demonstrated ability to make independent decisions and recommend operational workflow improvements.
• Accepts ownership of management decisions and initiatives by demonstrating the ability to communicate them to others in a positive and effective manner.
• Effectively lead by example, acting as a role model to your team, fellow employees and customers of all levels.
• Conduct interpersonal communication with others in a manner that engages and empowers people to make recommendations, provide feedback or seek assistance in an open forum.
• Successfully exercise sound business judgement by demonstrating the ability to think outside the defined parameters, utilizing a logical thought process.

#LI-Remote

Annual Pay Range:

76,700 - 120,000 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. 

CoreLogic's Diversity Commitment:​

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. ​

EOE AA M/F/Veteran/Disability:​

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. ​

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Please apply on our website for consideration.​

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