Senior Customer Success Manager

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

Our Client Success team is seeking qualified candidates for the position of Client Success Manager. As the voice of the customer, CSMs will work closely with our customers during the entire lifespan of their projects. As the primary point of contact for their clients, they will be involved in all aspects of support, project management, product demonstrations, customer education and more.

Our Client Success team is dedicated to our customers in ensuring they are successful and happy with the Datavant products they are utilizing. You will help our clients map a path to the Datavant platform to solve their overarching clinical data challenges. We are looking for highly motivated, fast-moving, and dynamic individuals to help implement and deliver our clinical platform solution.

You will:

• Help customers receive value quickly by managing product implementation and onboarding
• Collaborate closely with both internal and external team members
• Collaborate with the product and development teams to set up or configure our platform as per customers’ requirements and troubleshoot technical issues raised by customers
• Provide continual feedback  to the Product team on how we can improve our product suite
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
• Manage client relationships in a manner that is focused on proactive engagement. Educate clients on the resources available (i.e. support, training, etc) and ensure they are being utilized.

What you will bring to the table: 

• 5+ years of customer success or account management/project management experience in a SaaS or software company
• Ability to handle complex accounts with 100’s of integrations from relationship to execution.
• Extremely organized and detail-oriented with an exceptional ability to handle multiple client projects simultaneously, including systematic follow up and responsiveness to client requests
• Technical aptitude and ability to learn software programs (Clickup, Slack, Teams)
• Have, or be willing to learn, basic technical skills in SQL and connecting to APIs to confidently discuss technical terms
• Have, or be willing to learn basic healthcare terminology
• Excellent communication and interpersonal skills
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, enthusiastic and with a “can do” attitude

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $113,000 - $195,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.

This job is not eligible for employment sponsorship.

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