About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Act as the first dedicated customer success hire, owning the post-sale relationship with business accounts from trial conversion through renewal. The work is hands-on and customer-facing, with a large share of time on calls, and includes relaying customer feedback to product and leadership while shaping a new function from the ground up.
What you'll do
- Manage a portfolio of business accounts across onboarding, adoption, renewals and expansion.
- Spend a substantial part of each week on customer calls covering discovery, use case alignment and adoption.
- Pass along bugs, feature requests and customer feedback to product and company leadership.
- Lead conversations that convert proof-of-concept trials into paid contracts, working alongside technical colleagues.
- Match customer business objectives to platform capabilities through creative problem-solving.
- Help build the customer success function and its processes from scratch.
Requirements
What we're looking for
- 5 to 7 years of experience in customer success or a similar customer-facing role.
- A track record in young, fast-moving companies where processes are still being defined.
- Comfort with ambiguity and a willingness to get deep into customer details.
- Based in San Francisco or Atlanta, or willing to relocate to one of them.
Bonus points
- Experience at a company with both self-serve and enterprise sales motions.
- Former founders are welcome.
Benefits
Compensation and benefits
- Base salary: USD 130,000 to 160,000 per year
- Health, dental and vision coverage
- Retirement plan
- Flexible time off
Location and work model
- San Francisco, CA, United States
- Hybrid, 3 days per week in the office
- Full-time
Skills Required
- 5 to 7 years of experience in customer success or a similar customer-facing role
- Experience working in young, fast-moving companies where processes are still being defined
- Comfort with ambiguity and willingness to get deep into customer details
- Based in San Francisco or Atlanta, or willing to relocate to one of them
- Experience with both self-serve and enterprise sales motions
- Former founder experience
What We Do
Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.
