About SuiteOp
SuiteOp is a property operations platform built for the modern hospitality operator — managing smart devices, deploying next-gen guest experiences via web apps, and field teams across large portfolios. We integrate with everything from smart locks to payment processors, and serve operators running thousands of units across short-term rentals and boutique hotels.
We're a lean, seed-stage team ($3M+ raised) that ships like a company many times our size. The reason: we build with AI, not just for it. Claude Code, Cursor, and Copilot aren't afterthoughts here — they're core to how we work every day.
We're in the middle of a clean-room rebuild: migrating from a legacy no-code platform to a hand-crafted TypeScript monorepo. New database, new API layer, new dashboard, new mobile app — all being built from the ground up, right now. It's the most interesting moment to join.
Key Responsibilities
- Own onboarding from contract → go-live for new customers
- Lead onboarding calls: kickoff, configuration, training, and launch
- Build deep product expertise and guide customers through best practices
- Create onboarding project plans, checklists, and customer task timelines using AI-assisted tools to keep every engagement moving without manual overhead
- Capture detailed customer insights and surface them as structured, actionable feedback for the Engineering team — using Claude and our internal tooling to synthesize patterns across accounts, not just anecdotes
- Partner with the Customer Success & Solutions Lead to iterate on onboarding processes, playbooks, and documentation
- Develop onboarding content (guides, videos, templates) faster and at higher quality by building with AI, not around it
- Monitor health signals and proactively remove blockers
- Ensure customers complete onboarding confident, trained, and ready to succeed
Ideal Candidate
- Thrive in fast-moving, high-growth environments where you build while doing
- Enjoy speaking with customers and can make complex concepts simple
- Organized, detail-oriented, and comfortable managing multiple customers at once
- Learn products quickly, especially technical workflows
- Reach for AI tools first — you use Claude, Notion AI, or similar to draft, summarize, and systematize before doing anything manually
- Communicate clearly, directly, and proactively with customers and teammates
- Take ownership and don't wait for someone to hand you structure — you build it, then automate it
Required Skills & Experience
- 2-5 years in SaaS onboarding, customer success, account management, consulting, or similar role
- Experience running customer meetings and guiding customers through technical setup
- Familiarity with CRM/CS systems (HubSpot, Intercom, Notion, Zendesk, etc.)
- Comfortable using AI tools (Claude, ChatGPT, or similar) in your daily workflow — for drafting communications, building documentation, summarizing calls, or automating repetitive tasks
- Bonus: you've used no-code or light-code tools (Zapier, n8n, etc.) to automate something in a past role
- Bonus: experience at a startup
- Bonus: experience in hospitality, property management, or related industries
What Success Looks Like
- Customers complete onboarding on time and clearly understand how to use the product
- Onboarding time-to-value decreases through your improvements — including improvements you built with AI
- You and the CS Lead build the onboarding engine together, turning it into a repeatable, scalable motion
- Customers finish onboarding excited, confident, and positioned for long-term success
- Internal teams know exactly what's working and what needs to be improved because you communicate insights consistently — and you use AI to make that communication faster and sharper
Why Join Now
- Be a foundational member of the Customer Success team and help define how we support customers
- Work with a product that customers truly love
- Use AI as a real force multiplier — we're not asking you to work harder, we're asking you to work smarter and build systems that scale beyond you
- Grow your responsibilities quickly — this is a rare early seat at a fast-moving startup
- If you love helping customers, want to grow quickly, and believe AI makes great operators unstoppable — we'd love to meet you
The salary range for this role is $90,000–$115,000 + equity. This is an in-person position in New York City.
Skills Required
- 2-5 years of experience in SaaS onboarding, customer success, account management, consulting, or a similar role
- Experience running customer meetings and guiding customers through technical setup
- Familiarity with CRM or customer success systems such as HubSpot, Intercom, Notion, or Zendesk
- Comfort using AI tools such as Claude, ChatGPT, or similar in daily workflow
- Ability to thrive in fast-moving, high-growth environments
- Strong customer communication skills and ability to explain complex concepts simply
- Organizational skills and ability to manage multiple customers simultaneously
- Ability to learn products quickly, especially technical workflows
- Proactive communication and ownership mindset
- Experience using no-code or light-code automation tools such as Zapier or n8n
- Experience working at a startup
- Experience in hospitality, property management, or related industries
What We Do
Let your Guest Operations Run Themselves. SuiteOp puts hospitality operations on autopilot, empowering property managers to save hours, unlock new revenue, and deliver five-star stays, all seamlessly integrated with your PMS. From booking to review, SuiteOp orchestrates every task, operation, and smart-device action so you can scale without adding headcount.
Why Work With Us
SuiteOp is building the operating system for short-term rental guest operations. We’re an AI-obsessed team where you get real ownership, ship fast from customer feedback, and see your work turn guest chaos into revenue in weeks, not years.
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