Senior Customer Success Manager, Americas

About Us

Aarki is an AI company that builds advertising solutions to drive mobile revenue growth. We use AI to find audiences in a privacy-first world by using trillions of contextual bidding signals coupled with proprietary neural net based models. Our platform includes a full-service team and Unified Creative Strategy that delivers ad creative ideation and execution. We have worked with hundreds of advertisers over 14 years and see 5M mobile ad requests per second from over 10B devices driving performance for publishers and brands. It is independently operated and headquartered in San Francisco, CA with offices across the United States, EMEA, and APAC.

Role Overview

The Senior Customer Success Manager, Americas will work with our biggest advertisers in the region to understand their marketing challenges, coordinate internal efforts to deliver against those goals, and drive growth for both the customer and by extension, Aarki. This will include working with multiple internal teams (Analyst, Creative, Product, DS, and Engg.) to ensure we are able to deliver against customer goals, and drive operational excellence. This role requires a strategic leader with a deep understanding of the AdTech ecosystem, strong leadership skills, and a proven track record of driving growth for customers and the business. 

Role & Responsibilities

• Develop and maintain strong relationships with customers, serving as their trusted advisor and advocate within the company.
• Understand customers' business objectives/ challenges and work collaboratively with internal teams to develop strategies for achieving customer’s goals through Aarki’s products and services.
• Deliver revenue goals for their region, work towards driving an increased share of customer wallet, and uplevel relationships with leaders at the customer organization. 
• Plan and deliver strategic QBRs, including growth strategies, and forward looking opportunities. 
• Work closely with Sales to onboard new customers efficiently, ensuring a smooth transition and providing guidance on our platform and tools.
• Monitor performance metrics, proactively identifying opportunities for optimization and growth. Develop and present comprehensive performance reports to customers, highlighting key metrics and results. Utilize data-driven insights to inform strategic decision-making and improve campaign outcomes.
• Work cross-functionally with internal and external teams to develop customer success plans that outline their critical success factors and metrics for success and leverage Aarki’s resources.
• Share client wins and learnings with the rest of the org and create a pipeline for case studies.Funnel learnings and challenges to product and influence our roadmap to ensure we are able to fulfill customer needs 
• Stay informed about industry trends and best practices, sharing insights and recommendations with customers to help them stay ahead in the competitive gaming landscape.

Skills & Experience

• 5+ years of experience in customer success within the AdTech industry. Needs to understand the mobile ecosystem, the customers business (gaming and non-gaming), and how demand side platforms operate. 
• Builder mindset; This is not just a CSM role. This is the opportunity to 10X a business. We’re looking for someone who is inspired by that challenge. 
• Excellent customer relationship management skills with the ability to build trust and influence key stakeholders.
• Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Works well with internal stakeholders across ad-ops/analysts, product and engineering 
• Outstanding communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Preferred Bachelor’s degree in Marketing, Advertising, Business, or a related field.