Senior Customer Success and Training Manager

Description

Are you ready to power the future?

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. 

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. 

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. 

Job Title:Senior Customer Success and Training Manager

Location: Bengaluru, India

Reporting to: Service Manager

We seek a dynamic and experienced Language Trainer to join our SolarEdge team in Bengaluru, India. The ideal candidate will have a passion for language teaching and a proven track record of over 2 years in training. This role requires expertise in dialect coaching, exceptional multitasking abilities, and excellent verbal and written communication skills. The Language Trainer will be responsible for identifying learning gaps and providing constructive feedback to the agents.

Key Responsibilities:

• Design and implement tailored language training programs that address agents' specific needs and proficiency levels.
• Deliver engaging and effective language lessons through various teaching methods, including interactive activities and multimedia resources.
• Provide specialized coaching to help agents master regional dialects and accents.
• Evaluate agents' progress through regular assessments, quizzes, and feedback sessions.
• Offer insights into cultural nuances to enhance agents' language understanding.
• Conduct personalized coaching sessions to address individual challenges and improve specific language skills.
• Organize and lead workshops, seminars, and group discussions to enhance agents' conversational and presentation skills.
• Stay updated with the latest language teaching methodologies, tools, and technologies to continually improve the centre's quality.
• Identify gaps in agents' understanding and provide constructive feedback to facilitate improvement.
• Communication and soft skills training to the list and publish. 

Requirements

• More than 2 years of experience in language training.
• Proven experience in dialect coaching.
• Strong multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to identify learning gaps and provide constructive feedback.
• Bachelor's degree in Language, Education, or a related field (preferred).

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.