Job Description
Join the Legal Tech Revolution at Litera
Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.
As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model across North America. We are establishing offices in Austin, Boston, Chicago, Denver, New York City, Philadelphia, New Jersey, Raleigh, and Toronto to serve as key operational hubs, and we are actively seeking talented individuals to join our team in this exciting new phase.
This position is located in our Chicago, New York City, New Jersey, or Raleigh office. Candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. This hybrid approach enables us to build a collaborative and innovative work environment while maintaining the flexibility that supports both productivity and work-life balance.
Overview
Litera is seeking a Senior Business Intelligence Analyst to lead reporting and analytics across our Technical Support and Professional Services teams. This role will own the design and delivery of dashboards, reporting frameworks, and data integrations across platforms like Salesforce Service Cloud, Power BI, SupportLogic, Forethought, and Workday.
You’ll be a strategic partner to leadership, translating complex business needs into actionable insights and scalable data solutions. If you thrive in cross-functional environments and love turning data into decisions, this is your opportunity to make a high-impact contribution.
Key Responsibilities
Reporting & Dashboard Strategy
Design and optimize dashboards and reports in Salesforce and Power BI.
Build scalable reporting frameworks across Technical Support and Services.
Align reporting structures across the different business units like Customer Success, Sales, Product, and Engineering.
Data Operations & Integrations
Ensure data accuracy, consistency, and integrity across platforms including Salesforce, SupportLogic, Forethought, YMeadows, and Workday.
Map and document data flows between systems and identify opportunities for improved visibility and automation.
Collaborate with Salesforce Admins and Data teams to troubleshoot and resolve data issues.
Cross-functional Leadership
Serve as a strategic advisor for reporting needs across Support and Services.
Manage intake and prioritization of reporting requests.
Translate complex business requirements into technical reporting solutions.
Insights & Enablement
Analyze performance metrics to identify operational improvements.
Present insights to senior stakeholders, including Litera’s Executive Leadership Team.
Provide training and documentation for reporting and dashboard users.
Qualifications
Required
5+ years of experience in operations, reporting, or analytics in a SaaS or tech environment.
Deep expertise in Salesforce Service Cloud reporting and data structures.
Proven experience with cross-functional collaboration and data integration.
Strong strategic thinking and stakeholder engagement skills.
Ability to lead reporting initiatives independently.
Preferred
Proficiency in Power BI (or similar BI tools).
Advanced SQL or data querying skills.
Experience with data governance frameworks.
Prior mentorship or leadership in analytics projects.
Tools & Technologies
Salesforce Service Cloud
PowerBI
Excel
SQL
Jira or similar ticketing/intake systems
Why Join Litera?
The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership role
California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington residents is $75,000 to $100,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
Litera, a leader of the legal AI revolution, is on a mission to Raise The Bar™ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. Our comprehensive suite of Generative and Agentic AI-driven tools powers and unifies workflows across Legal Work & Drafting, Knowledge Management, Legal Operations, Security & Governance, Marketing and Business Development with next-generation Proactive Relationship Management (PRM) capabilities. Integrated with Microsoft 365 to help legal teams create, collaborate, and enable data securing using AI workflows—minimizing context-switching and boosting productivity. With more than 30 years of legal tech innovation, a majority of the world’s largest law firms as clients, and 2M+ daily users, Litera is taking the craft of law to the next level.
Why Work With Us
We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.
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