📍 Katowice, Poland | Hybrid
We are looking for a Senior Customer Experience Specialist with French to join our growing Customer Experience team in Katowice. This role is ideal for a customer-focused professional who enjoys working in a dynamic international environment, managing customer orders, and collaborating with multiple internal stakeholders to deliver an outstanding customer experience.
As a key member of the team, you will manage customer relationships throughout the Order-to-Cash process, ensuring seamless order execution and proactive communication with customers and business partners.
Key Responsibilities
- Serve as the primary point of contact for assigned customer accounts.
- Process and manage customer orders using SAP or other ERP systems.
- Monitor order fulfillment and proactively resolve issues that may impact delivery.
- Provide customers with updates regarding order status, product availability, and delivery schedules.
- Handle customer inquiries, claims, returns, and invoice-related issues.
- Collaborate closely with Sales, Supply Chain, Logistics, Finance, Risk Management, and other internal teams to ensure excellent service delivery.
- Manage order backlog and support revenue maximization activities.
- Maintain accurate customer and order records in company systems.
- Identify opportunities for process improvements and contribute to operational excellence initiatives.
- Fluent English and French (written and spoken).
- Previous experience in Customer Service, Customer Support, Order Management, or Order-to-Cash processes.
- Experience working with SAP order management or another ERP system.
- Strong communication and stakeholder management skills.
- Ability to work effectively across multiple functions, including Sales, Risk, Finance, Supply Chain, and Logistics teams.
- Good organizational skills and attention to detail.
- Customer-focused mindset with a proactive approach to problem-solving.
- Experience in a multinational or shared services environment.
- Knowledge of Salesforce or other CRM systems.
- Understanding of Order-to-Cash processes.
- Experience managing customer claims and dispute resolution.
- Advanced Excel skills.
- Opportunity to work in a global and collaborative environment.
- Professional development and career growth opportunities.
- Hybrid working model.
- Competitive salary and benefits package.
- Inclusive and supportive team culture.
- Exposure to international customers and cross-functional business teams.
If you are passionate about customer experience, enjoy building strong stakeholder relationships, and thrive in a fast-paced environment, we'd love to hear from you. Apply today and join our team in Katowice.
Languages required: French (Fluent) and English (Fluent).
QualificationsWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
#LI-Hybrid
Skills Required
- Fluent French, written and spoken
- Fluent English, written and spoken
- Previous experience in customer service, customer support, order management, or Order-to-Cash processes
- Experience with SAP order management or another ERP system
- Strong communication and stakeholder management skills
- Ability to work effectively with Sales, Risk, Finance, Supply Chain, and Logistics teams
- Good organizational skills and attention to detail
- Customer-focused mindset and proactive problem-solving approach
- Experience in a multinational or shared services environment
- Knowledge of Salesforce or another CRM system
- Understanding of Order-to-Cash processes
- Experience managing customer claims and dispute resolution
- Advanced Microsoft Excel skills
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
