The Role
Manage integrated Ocean and supply chain customer accounts, serving as the primary contact throughout shipment lifecycles. Coordinate issue resolution, monitor service levels and performance metrics, deliver reporting and insights, prevent service failures, and implement process improvements. The role also involves vendor performance management, customer relationship development, product expansion opportunities, and mentoring junior team members.
Summary Generated by Built In
Senior Customer Experience PartnerWe Offer:
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With more than 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's build a brighter and more sustainable future with Maersk.
What You'll Gain- Opportunity to work with global customers in the Automotive and Industrial sector.
- Exposure to integrated Ocean and Supply Chain Management solutions within a world-leading logistics company.
- A collaborative, inclusive culture focused on continuous learning and professional development.
- The chance to contribute to process improvements, customer success, and operational excellence on a global scale.
We are seeking a results-driven and customer-focused Senior Customer Experience Partner to join our Customer Experience team. In this role, you will manage a portfolio of Integrated Ocean and SCM accounts, acting as the primary contact for customers while ensuring the successful execution of shipment lifecycles. You will collaborate with internal stakeholders, analyze operational performance, and identify opportunities to enhance service delivery and customer satisfaction. This position offers the opportunity to make a meaningful impact by driving operational excellence and strengthening long-term customer relationships.
Key Responsibilities- Manage a portfolio of Integrated Ocean and Supply Chain Management accounts within the Automotive and Industrial vertical.
- Serve as the primary point of contact for customers, ensuring a seamless and positive experience throughout the shipment lifecycle.
- Coordinate with internal teams to resolve operational issues and meet customer satisfaction targets.
- Monitor service levels, transit milestones, and performance metrics to ensure efficient cargo movement.
- Proactively identify and prevent service failures while implementing corrective actions and process improvements.
- Deliver customized reporting and data insights to support customer cargo performance scorecards.
- Analyze trends, identify root causes of performance gaps, and collaborate with stakeholders to implement sustainable solutions.
- Maintain high standards of vendor performance to support timely and reliable cargo delivery.
- Support the development and onboarding of junior team members through training and knowledge sharing.
- Identify opportunities to introduce additional Maersk products and services that support customers' supply chain needs.
- Continuously expand knowledge of Maersk solutions and apply best practices to enhance customer outcomes.
We welcome candidates from diverse backgrounds who are passionate about customer experience, logistics, and operational excellence.
- Bachelor's degree or equivalent professional experience.
- 2 to 5 years of functional experience within transportation, logistics, or supply chain operations.
- 3 to 5 years of Ocean logistics industry experience, ideally within shipping operations or customer service.
- Experience with Supply Chain Management (SCM) and Less than Container Load (LCL) operations is required.
- Strong proficiency in Microsoft Office applications, particularly Excel, and experience with data analytics and reporting.
- Demonstrated ability to work independently, manage competing priorities, and perform effectively in a fast-paced environment.
- Excellent problem-solving, communication, stakeholder management, and conflict resolution skills.
- Strong understanding of key performance indicators and experience driving results against defined targets.
- Analytical mindset with sound business judgment, operational focus, and financial awareness.
- Commitment to delivering exceptional customer service while fostering collaboration across teams.
Location: Charlotte, NC or The Woodlands, TX
Employment Type: Full time
Compensation: $60,000-$70,000
Employment Type: Full time
Compensation: $60,000-$70,000
Maersk is committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We welcome applicants from all backgrounds and encourage individuals with diverse experiences and perspectives to apply.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Bachelor's degree or equivalent professional experience
- 2 to 5 years of functional experience in transportation, logistics, or supply chain operations
- 3 to 5 years of Ocean logistics industry experience
- Experience in shipping operations or customer service
- Experience with Supply Chain Management and Less than Container Load operations
- Strong proficiency with Microsoft Office, particularly Excel
- Experience with data analytics and reporting
- Ability to work independently and manage competing priorities in a fast-paced environment
- Problem-solving, communication, stakeholder management, and conflict resolution skills
- Understanding of key performance indicators and experience driving results against defined targets
- Analytical mindset, sound business judgment, operational focus, and financial awareness
- Commitment to exceptional customer service and cross-team collaboration
A.P. Moller - Maersk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.
-
Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
-
Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
-
Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.
A.P. Moller - Maersk Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
