We are Maersk, and we are seeking a Senior Customer Experience Partner to support a large-scale integrated Supply Chain Management operation. This role will play a critical part in managing end-to-end logistics activities while leveraging data, systems, and operational insights to deliver outstanding customer outcomes.
As a trusted partner to both customers and internal stakeholders, you will oversee operational execution, identify improvement opportunities, analyze performance trends, and drive excellence across complex logistics processes. This position is ideal for professionals who combine strong logistics expertise with analytical thinking, systems knowledge, and a passion for continuous improvement.
What We Offer- Opportunity to support a highly visible and strategically important customer program
- Exposure to end-to-end supply chain operations and global logistics processes
- Collaborative environment focused on customer success and continuous improvement
- Career development opportunities across Maersk’s global logistics network
- Execute customer programs in accordance with defined SOPs, IOPs, and KPIs
- Build and maintain strong customer relationships while serving as a trusted operational advisor
- Support end-to-end transportation and supply chain operations across multiple modes
- Analyze service performance, identify trends, and recommend process improvements
- Work closely with customers and internal stakeholders to translate complex challenges into actionable solutions
- Lead operational reviews and prepare KPI reporting for customers and leadership teams
- Coordinate new projects, system enhancements, and operational initiatives
- Manage operational exceptions and ensure timely resolution of customer issues
- Collaborate with Control Tower, Program Management, and Global Service Center teams
- Drive continuous improvement efforts through root-cause analysis and performance management
- 2+ years of experience within logistics, supply chain, freight forwarding, transportation, or customer operations
- Experience with both import and export operations strongly preferred
- Supply Chain Management and Control Tower experience highly desirable
- Strong systems knowledge and comfort working with transportation management platforms
- Exceptional analytical and data interpretation skills
- Ability to identify business trends and process improvement opportunities
- Strong stakeholder management and customer-facing communication skills
- Proven ability to manage competing priorities and deliver results under pressure
- Strong proficiency in Excel, reporting tools, and operational analytics
- Curiosity, initiative, and a continuous improvement mindset
- Location: Charlotte, North Carolina
- Job Type: Full-time
- Salary Range: $70,000 – $75,000 annually
- Bonus: 10% annual bonus opportunity
We are committed to equal employment opportunities and creating an inclusive environment for all employees.
If you enjoy leveraging data, systems, and operational expertise to solve complex supply chain challenges and improve customer outcomes, we encourage you to apply.
NOTICE TO CANDIDATES APPLYING TO POSITIONS IN THE UNITED STATES:
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- 2+ years of experience in logistics, supply chain, freight forwarding, transportation, or customer operations
- Experience with import and export operations
- Supply Chain Management and Control Tower experience
- Strong systems knowledge and experience with transportation management platforms
- Strong analytical and data interpretation skills
- Ability to identify business trends and process improvement opportunities
- Strong stakeholder management and customer-facing communication skills
- Ability to manage competing priorities and deliver results under pressure
- Strong proficiency in Excel, reporting tools, and operational analytics
- Curiosity, initiative, and a continuous improvement mindset
- Authorization to work for any employer in the United States
A.P. Moller - Maersk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.
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Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
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Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
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Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.
A.P. Moller - Maersk Insights
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
