Lead a post-sales team to ensure customer satisfaction by providing after-sales support for automated test equipment and identifying solutions to improve production efficiency and hardware debugging.
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Job Summary & Responsibilities
Job Duties and Responsibilities:
1. Lead the local post-sales team to achieve positive customer experience leading to highly satisfied customers in the usage of our products.
2. Provide after-sales service support for Advantest’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
3. Provide solutions and improvement in Production efficiency and support Test operations in achieving optimized equipment utilizations
4. Identify Assist/Lead technical projects/problem resolutions for customers.
5. Identify opportunities for solution business in collaboration with Service Sales team.
6. Ensure deliverables in service contracts are met.
7. Provide technical inputs to factory for product improvements/new designs.
8. Provide consultancy services to customers for equipment performance improvements.
9. Assist/Lead equipment integration to customer’s factory automation systems.
10. Provide Engineering and Technical support such as debugging test programs and test hardware.
11. Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
Preferred QualificationsResponsible for account management in providing post-sales customer support services or field servicing to company’s local and overseas customers. Customers support services or field service servicing include Production Yield Improvement, Test Program Debugging, Installation, Relocation, On-site remedial, field change orders (FCO), etc.
