(Senior) CRM Manager (f/m/d)

Posted 8 Days Ago
Be an Early Applicant
Berlin, DEU
In-Office
Senior level
eCommerce • Food • Logistics • On-Demand
The Role
Develop and optimize CRM and lifecycle strategies, build customer journeys and automations, manage the CRM roadmap, and lead personalization, segmentation, retention, loyalty, and experimentation initiatives. The role collaborates with Marketing, Product, BI, and Tech teams to improve customer experience and convert data insights into campaign and business decisions. Excellent German and English communication, strong organization, and independent execution are required.
Summary Generated by Built In
Your Impact
At Juit, we enable our customers to eat healthy every day by delivering meals prepared by chefs directly to their homes. Our goal is to become the number 1 brand for healthy meals in Germany by providing our customers with the best online, meal, and delivery experience.
Our customers are already convinced - 4.8 out of 5 stars with over 20k reviews speak for themselves.
Support us in making healthy eating even easier and become (Senior) CRM Manager (m/f/d) at Juit.
As (Senior) CRM Manager (m/f/d), you will be part of the Marketing team and will be the interface to our community. In this role, you will promote continuous contact, provide inspiration, and set impulses to maintain the close relationship with our customers.
Your Responsibilities
* You continuously develop and optimize our CRM and Lifecycle Strategy.
* You build scalable Customer Journeys and Automations and further develop them.
* You are responsible for the CRM Roadmap and drive our Personalization and Segmentation Strategy.
* You develop new CRM initiatives to increase Retention, Customer Lifetime Value, and Loyalty.
* You work closely with cross-functional teams (Marketing, Product, BI, and Tech) to continuously optimize the Customer Experience.
* You establish a data-driven Test and Experimentation Culture within CRM.
Your Strengths
* You work self-directed, are extremely proactive, and possess the problem-solving competence to confidently master challenges.
* You think data-driven, can design analyses, and directly convert these insights into Business Decisions and Campaign Optimization.
* You master the planning, organization, prioritization, and implementation of multiple projects simultaneously.
* You work efficiently and independently, but are also a strong Team Player. You are open to feedback and consistently focus on the results.
* Your communication skills in German and English are excellent.
* You know how to seamlessly coordinate with other teams to optimize the CRM Strategy and all Marketing Activities.
Our Promise
* Impactful work in a growing company with development opportunities
* Committed team with talented and inspiring colleagues
* Well-organized onboarding and responsibility from day one
* A modern workplace
* Employee discount on Juit meals
Our Values

Apply now!
You want to be part of our team and help shape the future of Juit? Then apply now! We are looking forward to your application.
Please note, that for all applications a work permit in Germany is required!

Skills Required

  • Excellent communication skills in German and English
  • Valid work permit in Germany
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The Company
Year Founded: 2019

What We Do

Juit GmbH is a provider of high-quality, convenient meal solutions in the food delivery sector. As a subsidiary of the Oetker Group, it specializes in the online sale and delivery of chef-cooked, nutritionally balanced frozen ready-meals developed by chefs and nutritionists, serving both individual consumers and the B2B market.

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