Job Summary
We are looking for a Senior Microsoft Dynamics 365 CRM Consultant to design, implement, and optimize CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.
Key Responsibilities
• Lead the design and development of Microsoft Dynamics 365 CRM solutions to meet business needs.
• Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service).
• Develop and optimize workflows, plugins, Power Automate flows, and custom applications.
• Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications.
• Work closely with stakeholders to gather business requirements and translate them into technical solutions.
• Perform data migration, system upgrades, and performance optimization.
• Ensure CRM solutions are compliant with security, data governance, and regulatory requirements.
• Troubleshoot and resolve CRM-related technical issues and provide support for end-users.
• Stay updated on Microsoft Dynamics 365 and Power Platform advancements.
• Provide guidance and mentorship to junior team members.
Requirements
Qualifications & Skills
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience with Microsoft Dynamics 365 CRM (Customer Engagement).
• Strong proficiency in Power Platform, Power Automate, Power Apps, and Dataverse.
• Expertise in customizing forms, entities, business rules, workflows, and security roles.
• Proficiency in C#, JavaScript, .NET, and SQL Server.
• Experience with REST/SOAP APIs and integrating Dynamics 365 with other enterprise systems.
• Knowledge of Azure services (Logic Apps, Functions, DevOps) is a plus.
• Familiarity with Agile (Scrum, SAFe) methodologies.
• Excellent problem-solving and communication skills.
• Microsoft certifications in Dynamics 365 CRM or Power Platform are highly preferred.
Top Skills
What We Do
SWATX was established in 2017 in IT Consulting practice however due to the changing built environment and the growing needs of our clients; it became necessary to broaden the services that could be provided by SWATX, so as to offer multi-disciplinary IT management consulting services and IT outsourcing under one ceiling.
SWATX have extended its portfolio through strategic partnerships to cover IT Infrastructure and Network Implementation, Business Management Tools and Applications and Security Solutions. We also act in a virtual CIO role as your trusted advisor, with a focus on improving processes and future growth. Moving along, SWATX has started to build its own unique products to support small and medium enterprise companies in their growth through IT transformation.
