CodeNinja is a full-stack sovereign AI delivery company helping Saudi enterprises, software acquirers, and government entities modernize systems and operationalize intelligence across mission-critical workflows. Operating from Riyadh with delivery capability across Saudi Arabia and the wider MENA region, CodeNinja works with 240+ organizations across priority sectors including government digitization, energy, financial services, logistics, and healthcare — and has been recognized by Clutch among the 100 fastest-growing technology companies of 2026. Through embedded engineering teams, AI Capability Centers, and Employer of Record services, CodeNinja builds internal capability inside client organizations rather than creating long-term vendor dependency, all aligned with Saudi Arabia's Vision 2030.
About the RoleWe're hiring a Senior CRM Consultant to lead configuration, customization, integration, and ongoing support of Microsoft Dynamics 365 Customer Engagement modules within Saudi National Bank's CRM landscape — working directly with business stakeholders to translate banking requirements into scalable CRM solutions.
Responsibilities- Lead end-to-end CRM solutioning on Microsoft Dynamics 365 (Sales, Customer Service, Marketing, and/or Field Service modules)
- Gather and analyze business requirements; produce BRDs, FRDs, and solution design documents
- Configure and customize entities, forms, views, business rules, workflows, and business process flows
- Build and maintain Power Automate flows and Power Apps components on the Dataverse platform
- Design and manage integrations between Dynamics 365 and core banking/enterprise systems via APIs and web services
- Own data migration activities (D365 import/export tools, SSIS, or equivalent ETL tools)
- Develop plugins/custom code where out-of-box configuration isn't sufficient (C#, .NET, JavaScript)
- Provide L2/L3 production support, troubleshoot issues, and manage change requests
- Ensure CRM solutions align with SNB's internal governance and relevant SAMA regulatory/compliance requirements
- Coordinate with QA teams on test planning and UAT support
- Mentor junior team members and support knowledge transfer
RequirementsRequirements
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 8+ years total CRM experience, with 4+ years hands-on Microsoft Dynamics 365 (online or on-prem)
- Strong hands-on expertise in D365 Customer Engagement (Sales/Customer Service/Marketing/Field Service)
- Proficiency with Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
- Solid grasp of CRM customization: plugins, custom workflows, JavaScript, C#/.NET
- Experience integrating D365 with third-party/enterprise systems via REST/SOAP APIs
- Strong SQL and data management skills
- Excellent stakeholder communication skills; comfortable working directly with business and IT teams
- 4+ years hands-on Microsoft Dynamics 365 CE implementation experience
- Proven CRM customization and integration delivery (plugins, custom workflows, API integrations)
- Direct experience producing BRDs/FRDs and solution design documentation
Nice to Have
- Banking/financial services experience, particularly within a Saudi or GCC bank, with familiarity with SAMA regulatory expectations
- Local KSA market experience — prior engagements with Saudi enterprises or banks, understanding of the local vendor/implementation ecosystem
- Microsoft Dynamics 365 certifications (e.g., MB-210, MB-230, PL-200)
- Experience with omnichannel customer engagement (contact center, IVR, chatbot integrations)
Why Join Us
- Lead a high-impact CRM transformation within one of Saudi Arabia's largest banks, with direct exposure to SAMA-regulated enterprise environments
- Be part of CodeNinja's embedded engineering model — working within SNB's governance and workflows while backed by CodeNinja's delivery infrastructure
- Opportunity to shape end-to-end CRM capability at national-banking scale, aligned with Vision 2030's push for digital transformation
Work Conditions
- Full-time, onsite in Jeddah
- Contract duration: 1 year, renewable
- Candidates already based in KSA, or able to relocate, preferred
Disclaimer
CodeNinja is an equal opportunity employer. This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive of all responsibilities, duties, and skills required.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 8+ years of total CRM experience
- 4+ years of hands-on Microsoft Dynamics 365 experience
- Strong hands-on expertise with Dynamics 365 Customer Engagement modules, including Sales, Customer Service, Marketing, or Field Service
- Proficiency with Power Apps, Power Automate, Power BI, and Dataverse
- Experience with CRM customization, including plugins, custom workflows, JavaScript, and C#/.NET
- Experience integrating Dynamics 365 with third-party or enterprise systems through REST or SOAP APIs
- Strong SQL and data management skills
- Excellent stakeholder communication skills and ability to work with business and IT teams
- 4+ years of hands-on Microsoft Dynamics 365 Customer Engagement implementation experience
- Proven CRM customization and integration delivery experience
- Direct experience producing BRDs, FRDs, and solution design documentation
- Banking or financial services experience, particularly with a Saudi or GCC bank
- Familiarity with SAMA regulatory expectations
- Local Saudi Arabia market experience
- Microsoft Dynamics 365 certifications such as MB-210, MB-230, or PL-200
- Experience with omnichannel customer engagement, contact centers, IVR, or chatbot integrations
What We Do
A digital transformation company, driven to solve some of the most complex problems in the world today through technology. Our core service portfolio includes staff augmentation, software development and cloud services with over 300+ projects delivered to date. Established in 2014, with a continuously growing team of 250+ experts, operating across 3 regions with Americas, Middle East, and Southeast Asia, CodeNinja is one of the fastest growing technology companies recognized by Forbes Technology Council. With value addition being a core focus for the company, CodeNinja ranks as one of the top and best reviewed software development and services company. Now offering enterprise cloud solutions to some of the leading technology companies in the world, the company has secured funding of $1.6M and is poised to invest in redefining workplace dynamics through use of advanced AI. CodeNinja has earned the trust of more than 240 clients spread across 15 different countries and 9 different industries. The company is also one of the top-rated outsourcing services provider in Pakistan, forming dedicated technology teams for some of the world's leading organizations like Microsoft, Lifeforce (Tony Robbins) and OTL alongside unicorns such as 24Seven, ABHI, and Graana. In addition, to ensure quality and commitment to client data security, the company is now ISO 270001 certified. Services: · Offshore Engineering Teams · Custom Software Development · Dedicated Development Center · Application Modernizations · Cloud Services and Solutions · Modern Workplace Solutions · Digital Transformation Strategy · AI Consulting · AR/VR and Digital Twins · eCommerce Solutions Awards and Achievements: Top 1000 Companies Clutch Global 2023 Top Company in .Net Developers 2023 Clutch Global Fall 2023 Certifications & Partnerships: Adobe Commerce Cloud Solution Partner Microsoft Solution partner for business applications. Microsoft Solution Partner for Azure Data and AI.
