The Role
Provides mobile front-of-house reception cover across commercial office buildings. Responsibilities include welcoming tenants, visitors, contractors, and couriers; managing deliveries and reception activity; following site procedures; conducting routine visual checks; communicating clearly; maintaining professional standards; and working independently across different locations. The role requires early-morning availability, responsiveness to urgent cover requests, reliable travel within the operating area, and confidence using email and Microsoft applications.
Summary Generated by Built In
Senior Cover Receptionist
£14.50 per hour | £15,072 per annum | Paid annual leave
Location: Reading and M4 corridor
Contract: Part-time | Six-month fixed term
Schedule: Three agreed weekdays | Average of 20 paid hours per week, managed monthly
Working days - Monday, Tuesday, Wednesday
(Access to a car is required for this role)
Guaranteed basic salary: £1,256 gross per full month, with authorised overtime hours paid separately under the contract.
The role
The role
We are looking for a warm, professional and adaptable Senior Cover Receptionist to deliver an excellent front-of-house experience across commercial office buildings within your agreed area. This role allows you to enjoy the variety of mobile reception work, with the reassurance of guaranteed monthly income.
You will be a trusted member of LAH’s Cover Department, stepping into different buildings to cover planned absences and urgent reception requirements. Wherever you are working, you will help ensure tenants, visitors and contractors receive a welcoming, organised and professional service.
This role combines guaranteed monthly income with variety and responsibility. It suits someone who enjoys meeting people, takes ownership and can bring calm, confidence and personality to different front-of-house environments.
You will work independently on site, with support from LAH’s Cover Department and the relevant Building Management team.
Key Responsibilities
Service Delivery
- providing a warm and professional welcome for tenants, visitors and contractor
- managing reception activity, including visitors, deliveries and couriers
- learning each building’s procedures and maintaining a polished, organised reception
- carrying out agreed routine visual checks and reporting issues through the correct process
Communication
- communicating professionally with tenants, visitors, colleagues and service partners
- keeping the Cover Department informed about assignments and any issues affecting service
- providing clear handovers and supporting building communications where required
Professional Standards
- maintaining high standards of presentation, conduct, reliability and punctuality
- following site procedures and health and safety requirements
- representing LAH positively and delivering consistent standards across different buildings
Independence
- settling confidently into different reception environments
- prioritising tasks and using initiative appropriately
- recognising when to resolve a routine issue and when to seek support or escalate
These four areas guide recruitment, induction and ongoing performance reviews. Success depends on both what you do and how you deliver the service.
Skills, Knowledge and Expertise
Who This Role Suits
You will enjoy variety, working independently and interacting with people throughout the day. You should be comfortable travelling within your agreed operating area and responding calmly when plans change.
We welcome relevant experience from reception, hospitality, hotels, corporate services or similar customer-facing environments. Commercial building experience is helpful, alongside:
- professional communication and a welcoming manner
- a proactive, organised approach
- confidence using email and Microsoft applications
- the ability to follow site instructions and work without close supervision
Your Hours and Working Arrangements
You will agree three regular weekdays with us. Your contract provides 86 hours 40 minutes of basic paid hours per monthly hours period, equivalent to a weekly average of 20 hours.
Shift lengths and weekly hours may vary within that month. Your basic monthly salary remains payable if LAH allocates less work. Authorised hours above your monthly allocation are paid additionally at £14.50 per hour. Agreed work outside your three contractual days is also paid separately, unless it is an agreed day swap.
The role includes early-morning availability for urgent reception cover. On your agreed days, when you are not already working, you must be contactable during the morning response window and reasonably able to get ready and travel to an assignment within your operating area.
Benefits
Benefits
- guaranteed basic monthly salary throughout your employment
- paid holiday, pension scheme and life assurance
- 24/7 virtual GP for you and your family
- wellbeing resources, including digital gym and nutrition content
- financial and legal helpline
- discounts across multiple retailers
- structured induction, site familiarisation and access to the LAH Academy
- referral programme
- eligible travel expenses reimbursed under our Cover Department policy
About
About LAH Property MarketingLAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.Equal opportunitiesIf you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.
Skills Required
- Access to a car
- Availability to work three agreed weekdays, specifically Monday, Tuesday, and Wednesday
- Availability for early-morning urgent reception cover and morning response windows
- Ability to travel within the agreed operating area
- Professional communication and a welcoming manner
- Proactive and organised approach
- Confidence using email and Microsoft applications
- Ability to follow site instructions and work without close supervision
- Relevant reception, hospitality, hotel, corporate services, or similar customer-facing experience
- Commercial building experience
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The Company
What We Do
LAH Property Marketing provides property-savvy front-of-house reception, on-site marketing, and community & lifestyle management services for commercial property schemes nationwide. Working with property managers, developers, asset managers, and commercial agents, the company supports tenants, assists building management teams, and complements letting strategies. They are a people-focused, Living Wage Foundation employer dedicated to helping developments look and feel great through their professional, dynamic teams.
