Senior Content Strategist

Position Summary...

What you'll do...

Our team strategizes and creates innovative content solutions for some of Walmart’s most groundbreaking technology products. We have a massive audience, and we’re looking for a well-rounded Senior Content Strategist to shape experiences for millions of users.
 

You’ll make an impact by:

In this role, you’ll have the opportunity to constantly explore new and exciting ways to transform retail and be a part of growing and introducing new technologies. You'll distill complex problems into easy-to-understand solutions, creating content that’s purposeful and compelling, while maintaining the Walmart voice and tone.

We’re looking for someone who thrives on owning the full content and communication lifecycle of a product. This includes UX content, help/support articles, and all user communications. The right candidate should also be skilled in independent problem solving, facilitating working sessions, and presenting to/influencing stakeholders.

Here’s what to expect from the role:

• Owning the full end-to-end content strategy, including UX content, help/support articles, and email/SMS communications

• Collaborating with Engineering, Design, and Product partners to deeply understand business requirements and turn around best-in-class content solutions with a focus on craft and simplicity
• Assessing the current state of a product’s content ecosystem and identifying opportunities to make it more effective
• Bringing established and evolving information architecture approaches into the content practice
• Developing an extensive understanding of how a product works end-to-end, complex business requirements, and user motivations/behaviors
• Context shifting across different projects and adapting to changing priorities
• Communicating effectively with empathy

You'll sweep us off our feet if you have:

• An ability to help us identify, define, and implement solutions that go beyond words
• The desire to become not only a collaborator, but a subject matter expert in your area
• The drive to produce great work in short timeframes and adapt to ever-changing priorities
• Thick skin and an appetite for extreme collaboration, with a lot of experience participating in peer reviews and critiques
   

Preferred qualifications:

• Degree in English, Professional Writing, Technical Writing, User Experience, or similar
• 10 years of experience working as an end-to-end Content Strategist or a combination of experience in UX and technical writing
• Experience working on technology products, especially those with wide scope and external audiences
• Experience coaching and/or mentoring other Content Strategists
• A portfolio that showcases your craft, impact, and collaborative process
   

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $117,000.00-$234,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in media and content creation, design, communications, or related area and 3 years’ experience in content creation, knowledge management, UX content design, or related area. Option 2: 5 years' experience in content creation, knowledge management, UX content design, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Content creation, knowledge management, UX content design or related area, Content creation or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a content design area, Master's degree in Media and Content Creation, Design, Communications, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America