The Role
The Senior Content Creator produces engaging content for training and marketing, collaborating with teams to enhance clarity and usability of software products.
Summary Generated by Built In
The Senior Content Creator is a key member of the Product Operations team, responsible for producing engaging, high-impact content that helps internal and external audiences understand Lightcast’s software platforms and labor market data.
This role sits at the intersection of Training, Documentation, Implementation, and Product Marketing. You’ll translate complex concepts into intuitive, visually engaging, and easy-to-follow content formats such as how-to guides, product videos, explainers, walkthroughs, onboarding materials, and internal enablement assets. You’ll work closely with global stakeholders and contribute to building a scalable, consistent content ecosystem that supports product education and adoption.
We’re looking for someone who brings both creative design sensibility and technical clarity, with a strong attention to detail and a drive to make our products and data easier to use, learn, and love.
Major Responsibilities:
- Create content assets that bring clarity to complex products and data, including: Product walkthrough videos, Onboarding guides and help center articles, Internal enablement decks and feature explainers, Visual diagrams and user flows
- Microcontent for LMS, chatbots, and documentation
- Collaborate with global cross-functional teams, including Product, Training, Documentation, Implementation, and Product Marketing, to ensure content is accurate, consistent, and aligned with product launches and customer journeys.
- Translate technical or abstract ideas into intuitive, user-friendly content, tailored to different audiences including business users, developers, analysts, and customer-facing teams.
- Develop and maintain templates, brand-aligned visuals, and tone-of-voice standards to improve content consistency and production efficiency.
- Use tools such as Canva, Figma, Adobe Creative Suite, or similar to produce clean, professional, and on-brand content assets.
- Contribute to ongoing improvements in content governance, feedback collection, and performance tracking to ensure content is discoverable, effective, and continuously refined.
- Work with global teams across time zones, maintaining responsiveness, ownership, and flexibility in a distributed environment.
Education & Experience:
- 5+ years of experience in content creation, instructional design, technical writing, or product marketing support.
- Strong background working with software or data-driven products, ideally in B2B or SaaS environments.
- Proven ability to translate complex concepts into clear, engaging content.
- Proficient with tools such as Canva, Figma, Adobe Creative Suite, Descript, or Camtasia.
- Bachelor's degree in Communications, Design, Technical Writing, Instructional Design, or a related field or equivalent practical experience.
Lightcast is a global leader in labor market insights with offices in Moscow, ID (US), the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace. We consider all qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to our diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Top Skills
Adobe Creative Suite
Camtasia
Canva
Descript
Figma
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The Company
What We Do
Emsi Burning Glass is a labor market analytics firm, using data to drive economic prosperity.
We collect and integrate complex labor market data and build user-friendly tools to help you understand employment, economic trends, and training needs for your region.
We believe that a skilled, well-prepared workforce drives economic prosperity.
We work with clients in higher education, workforce development, economic development, site selection, and talent acquisition.
