The Role
Advises clients and delivery partners throughout Fluent Commerce OMS implementations, from discovery and requirements gathering through solution design, testing, audits, and go-live. Leads workshops, backlog and user story development, solution scoping, estimation, risk analysis, and best-practice adoption. Collaborates with Product, Engineering, Expert Services, and partner teams while coaching business analysts and contributing to roadmap feedback and service improvements. Uses generative AI tools for research, reporting, automation, and exploratory tool development.
Summary Generated by Built In
The Senior Consultant will be responsible for guiding and advising Delivery Partners and clients at all stages of a Fluent Commerce OMS implementation project. From early discovery, through build & test and Go Live, the senior consultant participates as a key Fluent stakeholder, assisting the Delivery Partner and the Client in requirement gathering, backlog creation, solution design, feature enablement and the promotion of best practices and standards.
The consultant also acts as a portal into the Fluent Commerce organization. The person will work closely with other Expert Services consultants and the Product and Engineering teams on best practice standards to ensure excellence in partner delivery.
This role will be based out of India and will report into the VP of Expert Services.
Key Responsibilities:
- Support Fluent Commerce Delivery Partners in working with clients to perform project discovery of requirements, generate well defined product backlogs and user stories & acceptance tests.
- Consistently represent the company in a professional and ethical manner.
- Work with other Expert Services consultants to support client project engagements.
- Work with the Expert Services and Partner Enablement teams to define new service packages and process improvements.
- To be able to foresee and communicate risks, both in delivery and commercially and analyse implementation timelines.
- To be a Product expert, understanding capabilities and best practices of the Fluent platform and products.
- Lead project Discovery phases to elicit and document business requirements.
- Review user stories (integration points, workflows etc.) & acceptance tests as required as well as work with team members from within the Partner delivery team on the same throughout the sprint.
- Collaborate with the Product & Solutions teams to provide input on the Product roadmap collated from Fluent Commerce Delivery Partners and clients.
- At times prepare project audits and assessments of the partner implementation for the client prior to launch focusing on technical and business requirements.
- Using Gen AI tools for daily tasks ranging from research, data gathering, report generation as well as building explorative tools and UIs for our internal and external use.
Skills, Knowledge & Expertise:
- Minimum 5-8 years as a Consultant in complex commerce/digital projects either as vendor professional services or systems integrator
- Have knowledge of SLDC including agile delivery, especially experience with backlog development, user story writing/reviews, effort estimation reviews and sprint planning
- Experience within multiple complex multi-vendor digital-oriented project implementations
- Solutioning within the software product framework and bespoke customisation to meet client needs
- Leading and Planning Solution Workshops
- Producing and/or reviewing functional specifications, solution blueprints, solution architecture diagrams
- Solution Scoping and Estimation
- Knowledge transfer, coaching and training Delivery Partner Business Analysts on the Fluent platform
- Excellent communication and presentation skills
- Attention to detail, problem solving and strong analytical thinking
- Distributed Order Management, PIM, WMS, Global Inventory Management, Customer Service tooling, Payments, Carriers, Returns/Supply Logistics
Exposure to and preferably experience in:
- Use of Gen AI tools for task automation and explorative work (e.g. Claude Code, Cursor, Copilot)
- BPM automation tooling: workflow designers
- Event Driven Architecture
- Enterprise Architecture Integration Patterns
- JSON
- GraphQL and REST APIs
- Java and React development
- CI/CD and DevOps automation (e.g. Maven, Bitbucket Pipelines, Github Actions)
Will ideally have experience in one or more of these OMS platforms:
- Fluent Commerce
- Manhattan
- IBM Sterling
- Mainstreet OMS
- Order Dynamics
- Carrier Management Software: ShippIt, Metapack, Temando
Job Benefits:
Flexibility:
- Work on your terms, when and where it suits you, while embodying our company culture.
Flexible and supportive leave policies:
- Including generous paid parental leave and paid leave for your birthday so you can celebrate you.
Culture is key:
- We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment.
Advance your career:
- We invest in your future by providing an allowance to help accelerate your learning and professional development.
Bring your whole self to work:
- At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life’s work (or be your best self).
About
Working with some of the world’s leading brands and retailers, we’ve created a powerful and exciting cloud-native Order Management platform designed to reinvent how businesses serve their customers’ needs efficiently and cost effectively. We’re disrupting the status quo to help our clients adapt quickly to their ever-changing needs. It’s a huge opportunity and we’re proud to be at the heart of it.Globally headquartered in Sydney, Australia and with teams across Europe, U.S and APAC. We’re growing quickly with new opportunities both nationwide and internationally. Are you ready to change the world of commerce? Then we’d love to hear from you!At Fluent Commerce, we are committed to enabling everyone to feel included and valued. We believe our culture & competences are stronger with diverse experiences and perspectives.That's why Flexy is one of our core values, we embrace flexibility around hybrid working and working hours. We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their own experiences. We value your uniqueness so that you can be your authentic self at work. All qualified applicants will receive consideration for employment without regard to age, ethnicity, family, gender identity, marital status, physical or mental disability, neurodivergence, sexual orientation, or any other characteristic protected by applicable laws.
Skills Required
- 5-8 years of consulting experience in complex commerce or digital projects, with vendor professional services or systems integrator experience
- Knowledge of software development life cycle, including agile delivery, backlog development, user story writing and reviews, effort estimation, and sprint planning
- Experience with multiple complex, multi-vendor digital project implementations
- Experience solutioning within software product frameworks and developing bespoke customizations for client needs
- Experience leading and planning solution workshops
- Experience producing or reviewing functional specifications, solution blueprints, and solution architecture diagrams
- Experience with solution scoping and estimation
- Experience with knowledge transfer, coaching, and training delivery partner business analysts
- Excellent communication and presentation skills
- Attention to detail, problem-solving ability, and strong analytical thinking
- Knowledge of distributed order management, PIM, WMS, global inventory management, customer service tooling, payments, carriers, and returns or supply logistics
- Experience with generative AI tools such as Claude Code, Cursor, or Copilot
- Exposure to BPM automation tooling and workflow designers
- Exposure to event-driven architecture and enterprise architecture integration patterns
- Knowledge of JSON, GraphQL, and REST APIs
- Experience with Java and React development
- Experience with CI/CD and DevOps automation, including Maven, Bitbucket Pipelines, or GitHub Actions
- Experience with Fluent Commerce, Manhattan, IBM Sterling, Mainstreet OMS, or Order Dynamics
- Experience with carrier management software such as Shippit, Metapack, or Temando
Fluent Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fluent Commerce and has not been reviewed or approved by Fluent Commerce.
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Leave & Time Off Breadth — Birthday Leave, end-of-year “Thank You” leave, and paid volunteer “Empowerment Leave” expand time-off options beyond standard allowances. Flexible working norms complement these additional leave types to support time away when needed.
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Parental & Family Support — Paid parental leave and “Stay in Touch” provisions are explicitly highlighted. Family-focused policies are positioned as part of a supportive and inclusive approach.
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Wellbeing & Lifestyle Benefits — An Employee Assistance Program and a home-office setup allowance indicate attention to practical and mental wellbeing. Community engagement and learning opportunities add lifestyle value alongside day-to-day flexibility.
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The Company
What We Do
Our goal is to be the engine that powers global commerce. So, we’ve built a distributed order management system in the cloud that stands apart from the rest. It’s not rigid, but flexible at scale. Something clients and partners love. Why? Because they can build customer experiences that are unique. Never boring. And as customer preferences change, our clients can adapt. Quickly. We’re a techie company at heart. We’re passionate about changing the landscape of order management. Some of our tech is actually pretty cool. And we’re a cheeky challenger brand. Our competitors are big. Enterprise. And a bit dull. So, we lead with purple to stand out and like to have some fun.
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