The Role
Develop and enhance ServiceNow HAM and SAM solutions, workflows, CMDB relationships, catalog functionality, and enterprise integrations. Build automated reconciliation and asset-management processes using JavaScript, Flow Designer, REST/SOAP, IntegrationHub, MID Server, and related platform tools. Collaborate with stakeholders and technical teams through design, Agile development, testing, deployment, documentation, training, and support. Provide technical guidance while ensuring solutions meet architecture, governance, security, and operational standards in classified government environments.
Summary Generated by Built In
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
As a Senior Consultant, ServiceNow specializing in Hardware Asset Management (HAM) and Software Asset Management (SAM), you will help deliver enterprise solutions that improve how organizations manage, track, and maintain their technology assets. You will collaborate with technical teams and stakeholders to develop scalable ServiceNow capabilities, streamline asset management processes, and strengthen integrations across enterprise systems. This role requires strong platform development expertise, technical problem-solving skills, and the ability to translate business needs into effective technical solutions.
As a Senior Consultant, ServiceNow specializing in Hardware Asset Management (HAM) and Software Asset Management (SAM), you will help deliver enterprise solutions that improve how organizations manage, track, and maintain their technology assets. You will collaborate with technical teams and stakeholders to develop scalable ServiceNow capabilities, streamline asset management processes, and strengthen integrations across enterprise systems. This role requires strong platform development expertise, technical problem-solving skills, and the ability to translate business needs into effective technical solutions.
Location: Remote
Clearance: Active Top Secret Required. TS/SCI Preferred.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
What you will do
- Develop and enhance ServiceNow HAM and SAM capabilities to support enterprise hardware and software asset management throughout the asset lifecycle.
- Design solutions that connect service catalog offerings, procurement requests, asset fulfillment, and entitlement management to provide a consistent experience for end users.
- Configure and maintain asset management workflows that support hardware assignments, software provisioning, license allocation, renewals, and reclamation.
- Improve asset visibility by developing solutions that allow stakeholders to identify available hardware, assigned equipment, software licenses, and associated ownership information.
- Strengthen the relationship between the CMDB and asset management records to ensure configuration items accurately reflect deployed equipment and software.
- Build and maintain integrations between ServiceNow and external inventory management tools to improve asset discovery, data accuracy, and reconciliation.
- Develop automated processes to identify discrepancies between inventory sources, resolve conflicting asset information, and address incomplete or outdated records.
- Customize ServiceNow catalog items, record producers, and portal functionality to capture required asset details and streamline equipment-related requests.
- Implement workflow enhancements that ensure equipment information is properly documented and updated during incident resolution, service requests, and project activities.
- Design and maintain integrations that synchronize asset information across enterprise platforms while supporting established data ownership and governance requirements.
- Develop technical solutions using Flow Designer, business rules, client scripts, Script Includes, and other ServiceNow development capabilities.
- Create and maintain API integrations using REST/SOAP services, IntegrationHub, MID Server, Import Sets, and Transform Maps.
- Apply JavaScript and ServiceNow scripting capabilities to customize platform functionality and improve system performance.
- Participate in technical design discussions and ensure new HAM/SAM functionality aligns with enterprise architecture, platform standards, and existing asset management solutions.
- Develop automated testing procedures, conduct code reviews, and troubleshoot issues to maintain the quality and reliability of platform enhancements.
- Work closely with business stakeholders, technical teams, and other developers to translate requirements into actionable development solutions.
- Participate in Agile ceremonies, contribute to sprint planning and backlog refinement, and provide technical estimates for development activities.
- Support solution deployments through testing, implementation, end-user training, documentation, and post-deployment support.
- Provide technical guidance and share development best practices with team members while contributing to continuous platform improvement.
What you will bring
- Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent education and professional experience.
- Minimum of 8 years of professional ServiceNow development experience, including at least 3 years of hands-on experience with HAM and/or SAM Professional implementations.
- Experience implementing and supporting at least three ServiceNow modules.
- Strong understanding of ServiceNow HAM and SAM capabilities, including asset lifecycle management, hardware models, stockrooms, software entitlements, license normalization, reconciliation, and reclamation.
- Experience developing and maintaining CMDB solutions, with knowledge of CSDM, CI classifications, asset-to-CI relationships, and Identification and Reconciliation Engine (IRE).
- Hands-on experience integrating ServiceNow Discovery and external inventory sources with the CMDB.
- Experience with software and hardware inventory integrations, including SCCM or comparable enterprise discovery and inventory platforms.
- Proficiency developing ServiceNow Service Catalog solutions, including catalog items, record producers, variable sets, and Service Portal enhancements.
- Strong experience with Flow Designer, workflow automation, business rules, notifications, and platform configuration.
- Experience developing and supporting REST/SOAP integrations, IntegrationHub, MID Server, Import Sets, and Transform Maps.
- Proficiency in JavaScript and ServiceNow scripting, including GlideRecord, GlideSystem, Script Includes, Scheduled Jobs, GlideAjax, and g_form.
- Working knowledge of HTML, CSS, and AngularJS for Service Portal development and customization.
- Understanding of software development lifecycle practices, including version control, CI/CD, DevSecOps, automated testing, and code quality standards.
- Experience working in Agile development environments and collaborating with technical and functional teams.
- Ability to independently troubleshoot complex technical challenges and deliver solutions that meet functional and operational requirements.
- Experience supporting classified Intelligence Community or Department of Defense environments.
- Strong communication skills and the ability to explain technical concepts, document solutions, and collaborate with stakeholders.
- Active Top Secret security clearance required; TS/SCI preferred.
Required Certifications:
- CompTIA Security+
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- At least one of the following:
- ServiceNow Certified Implementation Specialist – Hardware Asset Management.
- ServiceNow Certified Implementation Specialist – Software Asset Management.
It would be great if you also had
- Both ServiceNow Certified Implementation Specialist – Hardware Asset Management and Software Asset Management certifications.
- ServiceNow Certified Implementation Specialist – Discovery certification.
- ITIL 4 Foundation certification.
- Certified ScrumMaster (CSM) or Professional Scrum Master I (PSM I) certification.
- Experience with ServiceNow Discovery and Service Graph Connectors, including integrations with tools such as SCCM, Forescout, or Axonius.
- Familiarity with enterprise asset governance, data quality management, inventory reconciliation, and authoritative data source management.
- Experience supporting integrations between asset management, financial tracking, and cost allocation systems.
- Knowledge of ServiceNow Automated Test Framework (ATF), CI/CD pipelines, and secure development practices.
- Experience developing solutions across multiple ServiceNow environments and supporting enterprise platform enhancements.
- Ability to mentor developers, provide technical guidance, and contribute to internal knowledge-sharing initiatives.
- Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
- Experience supporting federal government customers and working within regulated or security-focused environments.
Benefits
Nuvitek is proud to offer a comprehensive benefits package:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
Equal Opportunity Employer Statement
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
AI & Interview Technology Disclosure
Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications.
During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
AI & Interview Technology Disclosure
Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications.
During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
About
Nuvitek is a systems integrator and technology service provider who strive to improve it's customers performance through technological innovation and by delivering IT services that are faster and more efficient.We are a team of engineers who are passionate about solving technology problems, we believe with the right team and the right technology, IT organizations can solve complex problems and make your business leaner, faster and more flexible.Our team of engineers has more than 20 years of experience delivering successful IT projects to Federal Government and commercial clients. Our services put technology to work for our customers so that they can devote all their energies to their core mission.With our strong pool of talented, expert staff, Nuvitek has a sterling track record of providing innovative and reliable IT solutions in the area of IT modernization, cloud integration, infrastructure automation, IT operations, IT service management and data integration to both government and commercial clients.We believe in getting things done effectively and efficiently with simple, innovative solutions. Nuvitek believes in going above-and-beyond and delivering results — outstanding results.
Skills Required
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent education and professional experience
- Minimum of 8 years of professional ServiceNow development experience
- At least 3 years of hands-on HAM and/or SAM Professional implementation experience
- Experience implementing and supporting at least three ServiceNow modules
- Strong understanding of ServiceNow HAM and SAM, including asset lifecycle management, stockrooms, entitlements, normalization, reconciliation, and reclamation
- Experience developing CMDB solutions with CSDM, CI classifications, asset-to-CI relationships, and IRE
- Experience integrating ServiceNow Discovery and external inventory sources with the CMDB
- Experience with SCCM or comparable enterprise discovery and inventory platforms
- Service Catalog development experience, including catalog items, record producers, variable sets, and Service Portal enhancements
- Experience with Flow Designer, workflow automation, business rules, notifications, and platform configuration
- Experience developing REST/SOAP integrations, IntegrationHub, MID Server, Import Sets, and Transform Maps
- Proficiency in JavaScript and ServiceNow scripting, including GlideRecord, GlideSystem, Script Includes, Scheduled Jobs, GlideAjax, and g_form
- Working knowledge of HTML, CSS, and AngularJS
- Understanding of SDLC, version control, CI/CD, DevSecOps, automated testing, and code quality standards
- Experience working in Agile development environments
- Experience supporting classified Intelligence Community or Department of Defense environments
- Active Top Secret security clearance
- CompTIA Security+ certification
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- ServiceNow Certified Implementation Specialist certification in either Hardware Asset Management or Software Asset Management
- TS/SCI security clearance
- Both ServiceNow HAM and SAM Implementation Specialist certifications
- ServiceNow Discovery Implementation Specialist certification
- ITIL 4 Foundation certification
- Certified ScrumMaster or Professional Scrum Master I certification
- Experience with Service Graph Connectors, Forescout, or Axonius
- Experience supporting federal government customers or regulated, security-focused environments
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The Company
What We Do
Nuvitek is a systems integrator and technology service provider who strive to improve it's customers performance through technological innovation and by delivering IT services that are faster and more efficient.We are a team of engineers who are passionate about solving technology problems, we believe with the right team and the right technology, IT organizations can solve complex problems and make your business leaner, faster and more flexible. Our team of engineers has more than 20 years of experience delivering successful IT projects to Federal Government and commercial clients. Our services put technology to work for our customers so that they can devote all their energies to their core mission.With our strong pool of talented, expert staff, Nuvitek has a sterling track record of providing innovative and reliable IT solutions in the area of IT modernization, cloud integration, infrastructure automation, IT operations, IT service management and data integration to both government and commercial clients. We believe in getting things done effectively and efficiently with simple, innovative solutions. Nuvitek believes in going above-and-beyond and delivering results — outstanding results.
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