The Role
As a Senior Salesforce Consultant, you'll analyze business needs, develop Salesforce solutions, lead architecture discussions, train users, and ensure high performance of solutions for Healthcare and Life Sciences clients.
Summary Generated by Built In
As a Senior Salesforce Consultant at Penrod, you’ll play a critical role in designing, architecting, and delivering Salesforce solutions that power meaningful outcomes for Healthcare and Life Sciences organizations. You’ll partner closely with clients and internal teams to translate complex business needs into scalable, secure, and high-impact Salesforce solutions, owning the work from solution design through delivery. If you thrive in a collaborative consulting environment, enjoy leading technical conversations, and are passionate about creating exceptional digital experiences in HLS, this is your opportunity to make a real difference.
What you will do
- Perform detailed analysis of business and technical requirements, in close collaboration with Project Managers and client stakeholders
- Develop and maintain validation rules, custom workflows and process, lead/opportunity pipeline management, service request and bug and feature requests, test and QA in sandbox and be the master of clean data
- Develop reporting and dashboard functions as well as business intelligence analytics
- Train/support end users with respect to their use of the Salesforce application
- Lead Salesforce technical architecture discussions and manage/educate stakeholders
- Direct the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale
- Within the first two weeks, lead a client solution design session with a Health & Life Sciences client
- Within the first 3-4 weeks, complete the documentation of a client technical architecture for a Health & Life Sciences client
- Complete architecture design of at least 5 customer solutions within the first year of employment
- Delegate the implementation to other team members
What we look for
- 2+ years of Consulting Experience
- 3+ years of Salesforce experience in an HLS industry vertical
- Have 2+ Salesforce certifications (Salesforce Certified Administrator and one other)
- Have implemented Sales, Service, Experience Cloud
- Have Healthcare & Life Sciences industry experience
- Have built solutions using custom declarative automations (Flows, Guided Engagement)
- Have the ability to gather essential business requirements and translate them into functional designs, including user stories and diagrams
- Have excellent time management, prioritization and communication skills
- Maintain a wide degree of flexibility and latitude
- Have the ability to handle stress and last-minute, urgent requests
- Have strong analytical, problem-solving, and organizational skills (detail-oriented)
- Maintain empathy and positivity towards clients and team members when faced with challenging situations and/or relationships
- Are able to clearly communicate, both verbally and written, complex technical concepts to both technical and non-technical stakeholders
- Share your experience with others, through 1:1 mentoring, leading team projects, and occasional practice-wide presentations
- Have the ability and willingness to travel up to 25%
- Also have FSL, Health Cloud, or CPQ experience
- Have experience in enterprise software development, integrations, or support
- Have strategic planning experience
- Possess strong consultative, analytical, problem-solving, and organizational skills
Penrod is a healthcare and life sciences consulting company that empowers exceptional experiences by engaging and consulting on technology and enabling digital transformation. Founded in 2011, a Summit Salesforce Partner since 2016, and HIPAA compliance accredited, Penrod has helped hundreds of companies ranging from startup to the Fortune 500; from pre-FDA approval to full commercialization; from specialty clinic to major healthcare system; improve their own patient experiences and implement technology to meet the challenges of the industry as they continue to evolve.
Penrod is an equal opportunity employer. Penrod does not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, age, national origin, ancestry, disability, arrest or conviction record, marital status, military service or any other characteristic protected by applicable local, state or federal law and reasonably accommodates applicants and employees as required by applicable law.
Top Skills
Financial Services Cloud
Health Cloud
Salesforce
Service Cloud
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The Company
What We Do
Penrod is the trusted Salesforce implementation, advisory, and managed services partner to solve healthcare's biggest challenges. We're Healthcare Focused. We understand that healthcare organizations face unique challenges. We achieve excellence by excelling in one industry. That's why healthcare & life sciences is all we do. We're Problem Solvers. We believe that the challenges healthcare organizations face can be solved with technology. That's why we focus on delivering solutions that are tailored to unique healthcare & life sciences use cases. We're Authentic and Fun. We aspire to bring our authentic selves into every engagement. That's how we develop relationships that result in the best solutions.
