We are looking for a Senior Consultant in Program Management to join our team! In this role, you will serve as the connective tissue between client stakeholders, fraud investigators, data analysts, and practice leadership — translating fraud strategy into structured workstreams and driving delivery against program milestones. The ideal candidate will bring 8+ years of program or project management experience, a solid understanding of fraud operations or trust & safety, and a proven ability to lead complex, multi-phase client engagements with rigor and precision.
Responsibilities
Program Delivery & Stakeholder Management
- Define, plan, and manage workstreams across fraud operations engagements (fraud investigation, pattern analysis, mitigation, and program enablement); translate priorities into actionable tasks with clear owners and timelines
- Facilitate cross-functional working sessions and serve as primary or backup point of contact for client program management stakeholders
- Own program documentation (scoping, timelines, action logs, decision records) and track and communicate risks, dependencies, and blockers through to resolution
- Coordinate deliverable production across FiveBy team members, ensuring quality and on-time delivery
- Author meeting agendas and action item logs; produce monthly program reports and executive-facing updates, including quarterly reporting contributions
- Coordinate across fraud investigation and data analytics teams to surface and document fraud patterns, trends, and heuristics
- Support development of fraud metrics, dashboards, and reporting views in partnership with Sr. Data Analysts
- Document fraud investigation workflows, case triage procedures, escalation frameworks, playbooks, and case closure standards
- Assist in tooling requirements definition and tool recommendations for investigator enablement
- Facilitate translation of fraud findings and mitigation recommendations into structured, client-ready deliverables
- Contribute to fraud program maturity assessments and operationalization planning
- Strong command of program management methodology and its practical application in client delivery settings
- Solid understanding of FiveBy's fraud and trust & safety domain areas, or directly transferable experience
- Demonstrated ability to work with significant independence across complex, multi-stakeholder programs
- Ability to manage a portfolio of high-complexity tasks and deliverables concurrently
- Periodic team, project, or workstream lead responsibilities
- Proactively surfaces opportunities to expand or deepen client engagements through effective communication of FiveBy's capabilities
Required
- Bachelor's degree or higher in Business, Management, Computer Science, Engineering Management, or a related field — OR equivalent professional work experience
- 8+ years of professional experience in program or project management, operations, or a related consulting discipline
- 3+ years of experience in one or more of FiveBy's domain areas (anti-fraud, trust & safety, online security, payments risk, marketplace integrity) or a directly transferable field
- 2+ years in a consulting or client-facing professional services environment
- Experience managing fraud operations or trust & safety programs for a platform, marketplace, or payments business
- PMP and/or PgMP certification
Required
- Proficiency in Agile, Scrum, or other project management methodologies
- Strong written and verbal communication skills; ability to produce clear documentation and client-ready reporting
- Demonstrated ability to manage and align cross-functional stakeholders
- Familiarity with fraud typologies (account abuse, promo fraud, synthetic identity, referral abuse, payment fraud), investigation workflows, and fraud analytics or case management platforms
- Experience with data tools and dashboarding (e.g., Mode, Tableau, Power BI) at a program-coordination level
Top Skills
What We Do
Turn your data into an enabler and your business risks into opportunities. FiveBy is a specialized risk intelligence services firm. We give our clients the insight needed to move faster and further with the confidence to transform business risks into opportunities. For over a decade, the world’s most recognizable technology brands have turned to us when the threat of fraud, abuse, or sanctions risk threatens business disruption. By turning data into an enabler, FiveBy delivers insight into what matters and matters. Our unique point of view brings together expertise spanning security, technology, data science, and business operations to connect the dots for our clients. FiveBy designs adaptable responses—whether to address an ongoing incident or to implement preventive measures—each tailored to your business needs and always with a human touch. FIVEBY BRINGS INSIGHT INTO WHAT MATTERS. Risks of business disruption exist everywhere. Knowing what to prioritize is more of a threat than not knowing at all. We bring experience where it counts, bringing together security, technology, data science, and business expertise to connect your dots. THE FIVEBY TEAM CREATES A RESPONSE UNIQUE TO YOUR OPPORTUNITY. Solutions must adapt to business needs, instead of fitting the issues into one solution. Whether responding to an ongoing incident or establishing new preventative processes, we design our solution specifically for our clients. FIVEBY IS PREPARED FOR THE FUTURE. Threats and opportunities always arise. Our team is data-driven. data informed. data inspired. We back our insights with the data. We specialize in staying ahead of the game, so as the threat landscape changes, you know we are ready to respond.
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