49 Solutions has an exciting opportunity to bid on an RFP for a Senior Computer Application Support Specialist at DND. We are seeking an experienced professional to support complex applications, act as a key escalation point, and contribute to the full application lifecycle. This role also requires experience with AI/ML products or solutions in a Government of Canada environment.
Location: Carling Campus, 60 Moodie Drive, Ottawa, ON
Security Clearance: Secret
Employment Level: Senior
Requirements
Minimum Mandatory Criteria:
- Education: Certificate, diploma, or degree in Computer Science or related field from a recognized Canadian post-secondary institution.
- Experience:
- 5 years of senior-level application support within the past 8 years, including independent diagnosis and resolution of complex issues, escalation support, and involvement in application lifecycle activities (user stories, backlog management).
- 3 years within the past 7 years supporting AI/ML products or solutions for the Government of Canada.
Typical Duties:
- Coordinate emerging technology application specifications.
- Act as liaison between vendors, IT technicians, and end-users.
- Provide training, guidance, and expertise in emerging technology and special application support.
- Emulate or reproduce user-reported technical problems.
- Advise and train users to resolve issues.
- Recommend and implement complex security requirements.
- Support business systems, network, and internet services.
- Maintain problems and solutions logs.
- Design, configure, and deploy server-based file systems and applications.
- Research and resolve complex technical issues.
- Recommend new products or processes to enhance business activities.
- Plan or participate in department-wide system upgrades.
Qualifications:
- Strong problem-solving and independent working abilities.
- Excellent communication and collaboration skills.
- Hands-on experience with AI/ML applications in a Government of Canada environment.
- Proven ability to provide guidance to both technical and non-technical staff.
If you are interested or know someone suitable for this role, please reach out to us as soon as possible so we can coordinate a bid submission.
Top Skills
What We Do
At 49 Solutions we consistently deliver top quality consulting services, supporting both business and technology. We work alongside our clients to assess their needs and ensure our approach, recommendations and move-forward plan will deliver the results they expect and the value they deserve.
Our clients have mandates; our expert consultants help them develop comprehensive strategic plans to achieve their goals. We understand the machinery of government and how to articulate plans to meet the needs of central agencies, senior managers and program administrators. We can facilitate direction setting, research and analyze the issues, outline the options and define resource requirements. 49 Solutions will bring together project management, communications, human resource, IT and finance professionals to help you do what you set out to do.
The core of our business foundation is trust. When you work with 49 Solutions, you can count on us to bring the right skills and capabilities to the table, at the right place and at the right time, in order to achieve a successful outcome. The majority of our clients are repeat customers who time and time again reach out to 49 Solutions as their first call when a new project, deliverable, or issue lands on their desk. We are well versed in both business and technology and often become the bridge between the two, creating cohesive projects that achieve desired outcomes.
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