Senior Community Manager

About Us

At SimplePractice, we’re changing the face of health and wellness through innovative solutions that simplify the life of health and wellness practitioners. Think your neighborhood therapist, nutritionist, speech language pathologist, or massage therapist—the small business owners who dedicate their careers to helping others. Our solution provides them with an all-in-one platform to manage their practice and with the tools and resources to thrive as a practitioner and business owner.

The Role 

We're looking for a passionate and experienced Senior Community Manager to oversee our thriving 25,000+ member closed Facebook community. In this role, you'll be the primary voice and advocate for our community, fostering meaningful engagement, moderating discussions, and strategically growing our online presence.

Responsibilities:

• Community Leadership: Actively moderate and manage our closed Facebook community, ensuring a positive, supportive environment for all members
• Content Strategy: Develop and implement an engaging content calendar that drives meaningful discussions, provides valuable company updates, and encourages member participation
• Community Growth: Develop strategies to deliver and accelerate community growth
• Community Moderation: Monitor discussions, enforce community guidelines, and address member concerns or conflicts promptly and professionally
• External Relationship Building: Identify and build relationships with other community leaders to establish partnerships, share best practices, and expand our network
• Member Engagement: Create and implement strategies to increase member engagement, participation, and retention through targeted initiatives and campaigns
• Reporting, Insights/VOC & Analytics: Track community metrics, analyze engagement trends, and provide regular reports on community health and growth opportunities
• Cross-Functional Collaboration: Work closely with marketing, product, and customer success teams to ensure consistent messaging and leverage community insights

Desired Skills & Experience:

• 5+ years experience in community management, preferably with Facebook Groups or similar closed community platforms
• Excellent written and verbal communication skills with the ability to adapt to our brand voice
• Strong interpersonal skills with the ability to build relationships both within the community and with external community leaders
• Experience with conflict resolution and community moderation best practices
• Self-starter with the ability to work independently while collaborating with cross-functional teams
• Data-driven approach to community growth and engagement strategies
• Passion for creating supportive online spaces where members feel valued and heard
• Experience using community management and social media analytics tools
• Ability to spot potential issues and escalate appropriately when needed

Base Compensation Range

$108,000 - $135,000 annually

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Benefits

We offer a competitive benefits program including:

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

For more information about our privacy practices, please contact us at [email protected].