Senior Client Success Manager

The Client Success & Strategy team at Force Therapeutics is the engine that powers the implementation, support, success, renewal and growth of Force’s growing portfolio of Hospitals, Health Systems and Orthopedic Specialty Practices throughout the US. The Client Success team works with each client in a highly customized fashion to ensure they reach their unique goals while living our mission to extend Force’s reach and impact via hospitals and health system partnerships across the country. We are looking for an experienced Senior Client Success Manager with a track record of managing and upselling to complex clients within a high-growth organization.

As a Senior Client Success Manager, you will have responsibility for managing, retaining and expanding the relationships within your assigned book of business in collaboration with your Clinical counterparts.

Account Management: You create a culture of alignment, collaboration, and accountability with our client stakeholders  to drive loyalty. Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities. Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship.

Client Relationship:  Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client’s business objectives.. Create client relationships where they are champions of Force who provide  references, case studies and testimonials

Strategic Client Growth: Deliver and communicate business results and impact to drive high levels of client retention and growth. Proactively identify expansion opportunities within your client base and work with a cross-functional team to achieve your expansion targets.

Client Advocacy: Act as the voice of the client within the company, advocating for their requests and feedback. Collaborate with cross-functional teams to ensure client satisfaction and quick resolution of their issues.

Experience in Digital Health Account Management: You bring 4-6  years of experience in  account management, customer success, or similar customer-facing roles within the healthcare sector. Proven track record of growing client relationships and meeting growth targets.

Exceptional Communication Skills: You have above average communication abilities including extensive background presenting to all levels of stakeholders. Previous experience conducting training sessions is a plus.

Strong Business Acumen in Healthcare: You have a strong business acumen, with the ability to assess the business value and economic impact and present in a way that resonates with the client’s strategic objectives.

Customer-centric Approach: You have deep empathy for customer stakeholders. You are adept at building high-trust relationships by understanding and advocating for client needs, motivations, and challenges.

At Force Therapeutics, we’re reshaping the future of remote therapeutic care. Our intelligent, evidence-driven platform empowers clinicians to extend their reach and engage patients at every pivotal moment of their care journey–from preparation through full recovery. Partnering with leading health systems across the country, we combine clinical expertise, technology, and human-centered design to deliver care that is more connected, more consistent, and more personalized.

As we enter our next phase of innovation and expansion, we’re looking for mission-driven team members who are energized by solving meaningful challenges in healthcare. If you’re passionate about transforming how patients heal and how clinicians deliver care, you’ll have the opportunity to make a real and lasting impact here.

At Force Therapeutics, the well-being and growth of our team members comes first. Our robust benefits package reflects this commitment, ensuring that every aspect of our employees' professional and personal lives is supported:

• Medical, Dental, and Vision Insurance: Comprehensive coverage to ensure you and your family's health needs are always met.
• 401k Retirement Planning: To set you up for long-term financial security with a company match. 
• Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation to  help you get around town. 
• Generous PTO: Ample vacation time,  unlimited safe and sick time, volunteer time off, and extra holidays, so that you take the time you need.
• Summer Fridays: A nod to work-life balance, ensuring you get the most out of those sunny summer days.
• Remote-Friendly Workplace: We believe doing your best work means providing the flexibility to do that work in the environment where you feel most productive. 

At Force Therapeutics, we prioritize transparency and fairness in all aspects of our business, including the way in which we compensate our people. To ensure that all candidates and employees understand our compensation structure, we provide clarity on pay ranges for each role. Our intention is to provide equal opportunities, eliminate pay gaps, and maintain competitive salaries benchmarked against industry standards.

In addition to the base salary, this role has a variable commission structure. The projected on-target earnings (OTE) for this position is $110,000 - $130,000, contingent on meeting individual expansion and team-wide performance metrics.

*Salaries are determined based on qualifications, experience, and other relevant factors. Adjustments may be made to accommodate local market conditions and geographic cost-of-living differences.

Force Therapeutics values diversity and is committed to creating an inclusive environment for all team members. We base all employment decisions on merit, qualifications, and business needs, without regard to race, color, religion, belief, national or social origin, sex, age, physical or sensory disability, HIV status, sexual orientation, gender identity/expression, marital status, military service, or any other protected status. We proudly encourage candidates of diverse backgrounds and experiences to apply. 

Our company only posts job openings on our official website and LinkedIn. We do not use social media platforms or personal messaging apps for job postings. Legitimate communication from our company will come from official email addresses associated with our domain (forcetherapeutics.com). If you encounter what you suspect to be a fraudulent job posting or communication claiming to be from our company, please report it to us immediately via [email protected].