Senior Client Success Manager

What You Will Do: 

• Serve as the primary strategic and operational owner for a portfolio of high-value or high-complexity client accounts, ensuring a consistently strong client experience.
• Act as a trusted advisor to clients by connecting campaign execution, performance data, and platform capabilities to broader business objectives.
• Partner closely with Sales, leadership, and cross-functional teams to translate client goals into actionable plans, aligning short-term delivery with long-term account strategy.
• Lead proactive, insight-driven client conversations, identifying risks, surfacing opportunities, and guiding discussions toward retention and growth.
• Own coordination across internal teams (e.g., Ad Ops, Product, Finance, Sales) to ensure clear accountability, timelines, and execution quality.
• Take a leadership role in Quarterly Business Reviews (QBRs) by shaping the narrative, synthesizing insights, and recommending forward-looking strategies.
• Support revenue retention and expansion by identifying upsell or cross-sell opportunities, flagging churn risks early, and reinforcing Innovid’s long-term value.
• Ensure billing accuracy and financial integrity for assigned accounts by validating rates, resolving discrepancies, and building awareness of historical and seasonal trends.
• Continuously assess workflows and processes, flagging inefficiencies or gaps and contributing to improvements that enhance scalability and client health.
• Occasional travel may be required to support client and business needs

What You Will Need: 

• Strong project and account management skills, with the ability to own end-to-end execution across multiple stakeholders and priorities.
• Excellent organizational skills, enabling you to manage complexity, dependencies, and shifting timelines without losing attention to detail.
  Comfort working with data, including advanced Excel skills for analysis, reporting, and performance storytelling.
• A high degree of accuracy and attention to detail, particularly in client deliverables, reporting, and billing validation.
• A proactive, self-directed working style with a clear sense of ownership and accountability.
• Strategic and analytical thinking skills, with the ability to connect client goals to insights, recommendations, and measurable outcomes.
• Strong communication and relationship-building skills, allowing you to build trust, influence conversations, and collaborate effectively with clients and internal partners.
• A revenue-conscious mindset, with an understanding of how execution quality, client health, and strategic alignment drive retention and growth.

What We Offer:

• The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.
• Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave
• Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
• Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP), 
• Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
• Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment,
• Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
• The base pay range for this position is $95,000-120,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
• This information is provided per New York City’s salary disclosure law.  

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