Senior Client Success Manager - 12 Month FTC

Who we are
We create trusted, expert content that helps millions of people discover more about the things they love, need and care about. From technology, gaming and entertainment to fashion, lifestyle, sport, finance and beyond, our specialist brands connect people with their passions every day.

Across websites, magazines, newsletters, social channels and events, we bring expert content to audiences around the world. We combine our deep specialist knowledge with innovative technology and data to create engaging experiences, build valuable communities and help people make better-informed decisions.

Behind it all are our people - passionate experts, creators, innovators and problem-solvers who are shaping the future of media.

The Team You’ll Join

Future Creative, a global, full-service branded content and storytelling studio combining Future’s strategic and creative expertise for advertisers looking to reach passionate audiences at scale with custom solutions that drive awareness, change brand perception and inspire consumer action. 

Our Ideation team provides innovative sales packages and pitching options and our client success team translates those ideas and manages content that delivers above expectations. We work across multiple internal brands with an array of external clients giving the role huge breadth. Our client success team works across all brands and platforms. It is a fast paced department that offers daily challenges and we have a fantastic team that loves what they do.  This is an opportunity to join a team at a moment where we’re pivoting to a very creative new direction.

What you'll do

As Senior Client Success Manager, you will play a pivotal role in delivering high-value and complex commercial branded content solutions, taking ownership of projects from initial brief through to successful delivery. Using your exceptional organisational, time management and communication skills, you will be responsible for ensuring projects of all sizes are delivered on time, within budget and to a high standard, while meeting both client objectives and audience needs.

Reporting to the Senior Client Success Director, you will be the primary point of contact for clients after the sale, you will build and maintain strong relationships, provide exceptional customer service and ensure clear, consistent communication throughout every stage of the campaign. From the moment a brief is received, you will translate client requirements into clear project plans, defining objectives, deliverables, timelines, resources and responsibilities.

You will oversee every element of project delivery, from sourcing and briefing writers, designers and other creative specialists, to coordinating with social media and wider internal teams to determine how best to engage and reach the target audience. Working across internal and external teams and often to tight deadlines, you will manage multiple projects simultaneously, proactively identify and resolve issues, monitor progress and communicate risks or changes to relevant stakeholders.

Your role will also extend beyond project delivery. As a senior member of the team, you will provide expertise and strategic input before the point of sale, working closely with the commercial team on pitches, briefs and partnership opportunities. You will act as a central point of contact for partnership queries within Future Creative, guiding stakeholders through the partnership process and providing insight and advice to help shape effective commercial content solutions.

You will also play an important leadership and mentoring role within the team, sharing your knowledge and expertise to support the development of more junior colleagues and encouraging a collaborative, efficient and high-performing working environment.

What you’ll bring

• Experience managing complex, multi-channel campaigns and projects, with a focus on quality and client experience.
• Strong project and stakeholder management skills, with the ability to manage multiple priorities and keep projects on track.
• Confident communicator and collaborator, able to build positive relationships with internal teams, clients and partners.
• Experience supporting and developing others, sharing knowledge and helping colleagues deliver their best work.
• A commercial and analytical mindset, with the ability to use campaign insights to make recommendations and identify opportunities.
• Strong problem-solving and organisational skills, with a proactive approach to improving processes and ways of working.
• An interest in digital advertising and the wider media landscape, with the ability to understand client needs and recommend relevant solutions.

Minimum Requirements

• At least 7+ years as a mid weight project manager in a creative industry
• Experience of print advertising  / digital advertising / online content / video production
• Knowledge of social media targeting and publishing
• Confidence to manage cross departmental issues and ensure the Project Management teams aims and objectives are communicated and maintained. 
• Excellent communication skills 
• Excellent organisational and time management skills. 
• A desire to get stuck in and get the work done.

What we offer

• Uncapped leave
• Enhanced parental leave
• Discounted rates with Dental care and Private Medical care
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend scheme - with payment following the successful hire.
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan
• Salary sacrifice Pension scheme up to 5% match
• Free drinks and snacks in our offices

The expected range for this role is £40,000 - £55,000

This is a hybrid role, working three days per week from our London Paddington Office

Internal job family level Commercial 6

Inclusion and Diversity at Future

At Future, we’re working to attract, retain and foster diverse talent, educating our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible. We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive.

Find out more about Our Future, Our Responsibility on our website.

If you need any reasonable adjustments, please let us know, and we'll be happy to support you.

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