The Role
Lead complex, high-touch events from planning through reconciliation, serving as the primary client contact and coordinating sales, operations, catering, finance, vendors, and production teams. Manage large events exceeding 1,000 attendees, budgets, cost tracking, forecasting, contracts, invoices, on-site execution, guest experience, and post-event follow-up. The role requires strong client relationship management, financial discipline, cross-functional coordination, issue resolution, and flexibility to work evenings and weekends on site.
Summary Generated by Built In
About the Team:
Giants Enterprises creates private events, public programs and memorable hospitality experiences at Oracle Park and beyond. With more than 15 ballpark venues and flexible event spaces, we bring together clients, partners and internal teams to deliver experiences of many sizes, from intimate gatherings to major productions.
About the Role:
We are seeking an experienced Senior Client Services Manager to lead complex, high touch events from planning through final reconciliation. Reporting to the Director of Events & Client Services, you will serve as a trusted client partner, own event details and budgets, and coordinate teams across Sales, Operations, Catering, Finance, Scoreboard and other departments. The role requires the judgment to manage VIP expectations and large events with more than 1,000 attendees while maintaining exceptional service and financial discipline.
You’re Excited About This Opportunity Because….
- Lead a portfolio of meetings, receptions, galas, concerts and other events from handoff and planning through on site execution and follow up.
- Serve as the primary client contact, translating goals into clear event plans, anticipating needs and resolving issues with discretion and urgency.
- Build strong relationships with internal teams, clients and external partners to support seamless planning, clear communication and lasting client partnerships.
- Own high touch, large scale events with more than 1,000 attendees, coordinating guest experience, staffing, vendors, catering, production, timelines and venue logistics.
- Build and maintain detailed event budgets and cost sheets in Excel; track estimates, vendor costs, client charges, payments, changes and projected profitability.
- Review event orders, contracts, invoices and cost reports for accuracy; forecast expenses and revenue, flag variances and reconcile financial results after events.
- Partner with Sales to ensure a smooth client transition and identify thoughtful opportunities to expand the event experience and revenue.
- Coordinate internal teams and external vendors, clarify ownership and deadlines, and keep stakeholders informed as plans change.
- Lead on site execution, troubleshoot in real time and uphold venue standards, safety requirements and an exceptional guest experience.
- Capture client and team feedback, recommend process improvements and help strengthen the consistency and efficiency of the department.
Qualifications:
- Seven or more years of experience in event management, client services or hospitality, with demonstrated ownership of complex events.
- Proven experience managing high-touch, large scale events with more than 1,000 attendees. Experience at a stadium, arena, convention center, hotel, resort or comparable venue is strongly preferred.
- Advanced working knowledge of Microsoft Excel, including formulas, financial tracking and the ability to create, maintain and interpret event budgets and cost sheets.
- Strong understanding of event financials, including pricing, cost control, forecasting, billing, reconciliation and event profitability.
- Ability to manage several complex events at once while maintaining careful attention to details, deadlines and client relationships.
- Clear written and verbal communication, sound judgment and confidence working with senior clients, partners and cross-functional teams.
- Proficiency with Outlook, Google Workspace and CRM or event management software.
- Ability to work on site at Oracle Park, including evenings and weekends as the event calendar requires. Regular and predictable attendance is required.
About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.
Skills Required
- Seven or more years of experience in event management, client services, or hospitality
- Demonstrated ownership of complex events
- Experience managing high-touch, large-scale events with more than 1,000 attendees
- Advanced working knowledge of Microsoft Excel, including formulas, financial tracking, and event budgets
- Strong understanding of event financials, pricing, cost control, forecasting, billing, reconciliation, and profitability
- Ability to manage multiple complex events while maintaining attention to detail, deadlines, and client relationships
- Clear written and verbal communication, sound judgment, and confidence working with senior clients and cross-functional teams
- Proficiency with Microsoft Outlook, Google Workspace, and CRM or event management software
- Ability to work on site at Oracle Park, including evenings and weekends as required by the event calendar
- Experience at a stadium, arena, convention center, hotel, resort, or comparable venue
- Regular and predictable attendance
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The Company
What We Do
The San Francisco Giants are an American professional baseball team based in San Francisco. The organization hosts professional baseball games and manages sports, events, and hospitality operations. A three-time World Champion, the Giants continue to establish themselves as a global brand and operate from their home stadium, Oracle Park, which is widely regarded as one of the finest ballparks in all of baseball.
