Senior Client Experience Manager

Are you looking for a rewarding role where you get to help people and solve problems? We’re looking for friendly & ambitious candidates with 2 years + of client-facing experience to work closely with our largest and highest-value clients from over 20 different industries. Using your stellar people skills & emotional intelligence, you’ll be crucial to helping our clients to get the most value from our data platform, and consequently - understand, work with & approach the fastest growing companies in the UK, Germany and Ireland.

As well as all this, you’ll go through extensive training & join a lovely, close-knit team across our London and Nottingham offices. If this sounds interesting, read on!

We are building the leading provider of private company data in Europe.

Private companies represent 80% of private sector employment and over 90% of revenues across Europe. They are the backbone of our economy – creating jobs, driving innovation, and generating the tax receipts that enable government services. Yet finding, collecting, and understanding information about private companies remains a significant challenge.

We bridge this gap by providing our customers with comprehensive, up-to-date private company information. Our online platforms and API help our clients to discover, track and understand these companies. This empowers them to take informed action, whether they're offering services or funding to help companies grow, crafting supportive policies, or making better decisions through deeper understanding of the economic landscape.

We work with venture capital firms, big financial institutions, leading universities and the Government to help them find and work with companies that drive disruption and innovation across the economy.

We are the market leader for tracking and understanding the fastest growing companies in the UK, Germany and Ireland. As a Senior Client Experience Manager, you will be crucial in helping our largest and highest-value clients to get the most value from our platform.

From big banks, to universities, to government bodies, you’ll be speaking to people from all different walks of life. Through hosting tailored training sessions that cover the unique reason each client uses our platform and ensuring their experience with us is as great as possible, you’ll play a massive part in ensuring our enterprise accounts clients stay with us year on year!

In your first few months you’ll go through extensive training before getting involved with tasks like…

Working with people: Love talking to people? Well, you’re in luck! A big part of this role involves chatting to clients and helping them to navigate the platform

Training: Explaining complex things in a digestible way… You’ll use your industry knowledge to hold engaging and informative training with new clients

Organising: you’ll be juggling lots of different tasks, helping make things run more smoothly and improving how we do things!

Spotting opportunities for our Account Managers to up-sell or cross-sell (e.g. if you think they would benefit from a consultancy service or additional features)

We’re looking for someone extremely organised who loves talking to people! You should be university educated and have a minimum of 2 year’s experience in a client-facing role - anything Client/Sales/AM focused would be really relevant.

You will ideally be:

• Emotionally intelligent – you love listening and get along with just about anyone!
• Proactive – you’re ambitious & like to take charge over your own workload and do it your way
• Naturally curious – you love hearing people’s stories and learning new things.   
• Friendly – you’re looking for a fun team you can be yourself with!
• Experience in customer service/hospitality/tutoring/teaching

We invest a lot in keeping our people happy and healthy. So as well as a competitive starting salary, you'll also get:

💰 A stake in the company: This is huge - everything you do will create value in the company that you will partly own

🩺 Healthcare: Our health cash plan will cover all of your day-to-day health and wellness needs

💝 Free therapy: Sessions with any of our hand-picked counsellors, all on us

🎓 Professional development: You drive your own development - if you want to do some training, bring it to us and we’ll foot the bill

🎉 Events: Company-wide parties and away days, drinks every Friday, regular team socials - what can we say, we enjoy each other’s company

🚅 Subsidised travel: Season ticket loans, free railcards, and a cycle to work scheme

🍪 Clubs: Whether you enjoy reading, padel, bouldering or biscuits there will be a subsidised club for you

If you want to read more about our benefits, our company culture, or our hybrid working policy, just check out these pages.

To apply please submit:

• Your up-to-date CV 
• Answers to the a couple of simple screening questions below 

Please note that applications with generic answers to these questions will be automatically rejected.