At Clario, our Senior Client Engagement Managers play a critical role in driving new business, expanding strategic client relationships, and shaping engagement strategies that support long‑term growth. This role partners closely with Business Development and cross‑functional teams to deliver exceptional customer experiences and support the overall commercial strategy.
What We Offer
Competitive compensation
Medical, dental, and vision insurance beginning Day 1 of employment
Flexible work schedules
Attractive PTO plan
Engaging employee programs
Remote working
What You’ll Be Doing
Partner with Business Development to drive new client relationships and expand existing partnerships.
Develop and execute overall prospect and client engagement strategies in collaboration with cross‑functional teams.
Report on sales and performance metrics and recommend improvements.
Support new business development activities from RFP response to account closure, including CDA and MSA processes.
Research and identify methods to improve customer engagement.
Ensure compliance with sales, finance, and legal policies and procedures.
Collaborate with Business Development and Division leaders to ensure consistent messaging across inbound and outbound campaigns.
Generate qualified prospects through diligent lead follow‑up, mining, and nurturing activities.
Expand outreach and strengthen relationships with key client executives.
Conduct tactical research on organizations and contacts using internal and external data resources to increase new contacts and sales opportunities.
Perform discovery to understand client needs and determine tailored solutions.
Meet with prospects and clients to discuss requirements and opportunities.
Recommend and implement improvements to the sales cadence process.
Identify best practices and successful client engagement approaches to support scalable growth.
Use Salesforce to accurately track activities and maintain lead, account, and opportunity data.
Develop custom Salesforce reports and review data for quality and consistency.
What We Look For
BS/BA degree or equivalent experience.
3–5 years of experience in sales or operations, preferably with customer relationship management, inside sales, and/or life sciences exposure.
Proven success fostering high‑quality account relationships.
Knowledge of clinical trial design and drug development preferred.
Ability to develop strong, well‑positioned documents and presentations.
Proficiency with Microsoft Outlook and Office; understanding of basic financial concepts.
Demonstrated competencies including cross‑functional collaboration, results orientation, customer focus, active listening, strong communication (verbal and written), negotiation, presentation skills, organizational agility, time management, business acumen, interpersonal savvy, and integrity.
Ability to travel 10–20%; capable of computer‑based work for extended periods; ability to lift up to 25 lbs.
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life‑changing therapies to patients faster.
EEO Statement
Clario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.
Top Skills
What We Do
-- Clario has been named a Top Workplace by Energage for the 2022 Top Workplaces USA national awards. -- Clario generates the richest clinical evidence by fusing our deep scientific expertise and global scale into the broadest endpoint technology platform. By doing this, we empower our partners to transform lives. With almost 50 years of experience, 19,000 clinical trials, and 870 regulatory approvals, Clario has mastered the ability to generate rich evidence across a Trial Anywhere™ portfolio: decentralized (DCT), hybrid and site-based clinical trials. With 30 facilities in nine countries across North America, Europe, and Asia Pacific, Clario delivers the power of certainty. Partners ————— Clario brings the best of ERT and Bioclinica together to work alongside our partners to solve some of their biggest questions on topics such as: - eCOA vs. paper - Decentralized Clinical Trial (DCT) - Rescue a clinical trial - Broad endpoint technology: cardiac safety, imaging, respiratory And many more. People ———— We are so honoured to be named a 2022 Top Workplace by Energage. One of our leading values at Clario is People First Always. We help individuals build meaningful careers at Clario as they serve to help transform patients lives. Join us on this journey and check out our careers page: https://clario.com/careers/
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