Senior Client Director, Client Organisation, Geneva

Organization description

The mission of the Ipsos Client Organization (CO) is to deliver greater value for our clients and profitable growth for Ipsos. The CO is comprised of senior executives who are focused on i) driving new business and ii) building long-term client relationships by understanding their business context and priorities and then identifying and penetrating the relevant buying points for Ipsos’ broad portfolio of services that address these needs.

 

Job description: 

• Drive New Business Development: Initiate and cultivate relationships with new logos and re-engage lapsed clients. Leverage your industry and sector connections effectively, participate in strategic conferences, utilize social media channels, and deeply understand prospective business issues to deliver exceptional business development success.
• Ensure client relationship excellence to drive growth: Maintain and enhance relationships with a portfolio of 2-3 top-tier clients. Focus on driving growth and creating value through diversification, identifying new buying points, and exploring new business questions. Collaborate internally with the Chief Client Director to ensure alignment when managing clients at a global level.
• Collaborate with Ipsos teams to bring to existing & new clients the best of Ipsos and be the “Voice of the Client” among Ipsos teams.

Key responsibilities: 

Overall accountability for: 

• achieving revenue targets with s set of core clients
• diversifying our business with our core clients
• achieving revenue targets with prospects and lapsed clients 
• building, coordinating and managing account plans while ensuring Service Lines collaboration. 

Professional Experience:

Minimum 12-years’ experience including:

• Client relationship management, preferably including large international clients
• Multi-stakeholder relationship management inc. undirect management

• Proven revenue generation experience (the position is about generating and winning new opportunities, not about doing)

  
  

Knowledge and Technical Skills:

• New Business Sales Experience: Demonstrates a proven track record in cultivating business growth with existing clients and successfully acquiring new clients.
• Strong relevant network: is connected to range of clients in the industry, with relationships that can be leveraged
• Advisory / strategic thinking: ability to elevate discussions at a business & decisions level 
• Social media Savviness: both to assure that they are seen as senior industry experts and to reflect Ipsos stature and offerings
• Detailed understanding of Market Research main solutions (ideally Ipsos Services) to enable opportunity identification so that clients/ prospects feel immediate confidence that they are speaking with a senior and knowledgeable Ipsos representative

Behaviours and Soft Skills:

• Positive energy: “attitude is everything”
• Client-focus and commercially driven: business and commercial acumen
• Collaboration alongside with team spirit: we are winning collectively  
• Influencing and relationship building, as per Ipsos “Client First” values
• Leadership, including thought leadership and showing by example
• Executive presence (as engaging senior clients as well as Ipsos leaders)  

• Motivated to work in an international and diverse environment.

  
  

Languages:

• Highly proficient in written and spoken English: all communications with our clients and internally are in English
• French and/or German may help  

 

About UsIpsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! About the Team

The Client Organization seeks to bring the best of Ipsos’ solutions to clients, and to be the ‘voice of the client’ inside Ipsos.  The mission of the Ipsos Client Organization (CO) is to deliver greater value for our clients and profitable growth for Ipsos. The CO is comprised of senior executives from across the industry who are focused on building long-term client relationships by understanding their business context and priorities, and then identifying and penetrating the relevant buying points for Ipsos’ broad portfolio of services that address these needs.