Senior Client Development Manager

Company Description

Epsilon is a global leader in outcome-based marketing. As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients. With over 9000 employees in 60 countries and rich 50-year history delivering cutting edge technology, data, and media solutions, Epsilon has a vast client portfolio in Automotive, Telecommunications, Retail, Fast Moving Consumer Goods, Financial Services, Healthcare, Travel, and more. 

Did you know that Epsilon

• Created the first ever travel rewards program for PanAm Airlines? 
• Built Apple’s first CRM database? 
• Is the technology behind the loyalty programs of Marriott, Walgreens, Citi, and more? 
• Is ranked number 1 in IDC’s MarketScape Assessment for global DSPs and Leader in Forrester’s global Loyalty management software vendors? 

Job Description

We are looking for a Senior Client Development Manager to join our sales team in Colombia reporting directly to the Director of Sales, ROLA Region. As a pivotal member of our team, you will play a crucial role in growing, maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. You will work closely with clients to understand their business objectives and develop data-driven strategies based on the use of audiences, programmatic buying and social media, to help them achieve the objectives of each campaign according to the marketing funnel. 

Responsibilities: 

• Cultivate and strengthen relationships with assigned accounts (agencies and direct clients), promoting awareness of Epsilon's solutions and fostering long-term partnerships. 
• Expand the client base by securing new partnerships, both with previous collaborators and fresh prospects, including brands and agencies. 
• Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs. 
• Clearly define and manage project deliverables, timelines, and dependencies for junior team members, internal stakeholders, and clients 
• Provide training, project support, and career advice to junior team members 
• Develop and implement data-driven strategies leveraging audiences, programmatic buying, and social media to align with client objectives across the marketing funnel. 
• Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements. 
• Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency. 
• Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery. 
• Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships. 
• Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients. 
• Stay abreast of industry trends and best practices, sharing insights and knowledge with clients and colleagues. 

Qualifications

• 8 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies. 
• Preferably 2 in Ad-Tech/Martech and/or Programmatic sales 
• Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth. 
• Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention. 
• Strong negotiation, presentation, and closing abilities. 
• Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams. 
• Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments. 
• Self-motivated and results-driven, with a focus on surpassing performance targets. 
• Proficient in English for business discussions and correspondence at an intermediate level. 
• Experience with CRM software is advantageous, showcasing efficiency and technology utilization. 
• Proficiency in Excel and PowerPoint; experience with Salesforce or HubSpot preferred. 

Additional Information

We offer: 

• Being part of a leading team in an industry in full growth and with great international projection.
• Medical insurance 
• Work modality: hybrid
• Holidays: 15 days
• Training and Development Programs 
• Language training (English and/or Portuguese) 

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