Senior Client Consultant - Commbank iQ

CommBank iQ is a joint venture between Commonwealth Bank and Quantium, combining Australia's largest aggregated and de-identified transaction banking dataset with advanced analytics and artificial intelligence. We help businesses and institutions understand consumer behaviour, identify market trends, solve commercial challenges and create better, more targeted products and services for Australians. Our Consumer Brands team partners with leading organisations across retail, FMCG, travel, restaurants and adjacent consumer-facing sectors to turn data into clear, commercial insight.

As a Senior Client Consultant in our Consumer Brands team, you will support the Lead Consultants to manage and grow key client relationships, while also owning a smaller portfolio of clients directly. This role is ideal for someone with a strong foundation in client service, commercial, insights, marketing, analytics or consumer brands roles who wants to build deeper experience in data-led client advisory. You don't need to be a technical analyst or know how to code, but you do need to be comfortable working with data outputs, asking good questions and turning findings into commercial implications for clients.

• Client support: support Lead Consultants across key consumer brands accounts, helping prepare for client meetings, create client-ready materials, track actions and keep delivery moving
• Portfolio ownership: manage a smaller portfolio of clients directly, building trusted day-to-day relationships and ensuring a consistent, high-quality experience
• Insight storytelling: translate data and analytics outputs into clear insight stories that explain what's changing, why it matters and what clients could do next
• Content creation: create business development and client growth content, including pitch materials, insight teasers, case studies and meeting packs
• Process improvement: improve repeatable team processes, including client reporting, content templates and account management routines, bringing curiosity and practical use of AI to accelerate delivery
• Internal conduit: Act as the primary bridge between the Customer Growth team and the Analytics/Delivery team — briefing in internally, managing the flow, and ensuring outputs meet client needs

• Client-facing foundation: a strong foundation in client service, commercial, insights, marketing, analytics or consumer brands roles, with the potential to grow into greater client ownership over time
• Communicator: strong written and verbal skills, with the ability to structure clear, client-ready stories and materials
• Data fluency: comfortable interpreting data outputs, asking good questions and translating findings into commercial implications for clients
• Organised operator: strong attention to detail and the ability to manage multiple priorities and follow through reliably
• Curious improver: a practical process improvement mindset and genuine curiosity about using AI to improve productivity, creativity and quality

Remember – you might not tick all the boxes, but don’t let that from stopping you applying. We’re more interested in how you work, your ability to solve problems and think big.

Working at Quantium will allow you to challenge your imagination. You will get to solve complex problems using rigor, precision and by asking great questions – but it also means you can think big, outside the box and push your problem-solving skills to the max.

By joining the Quantium team, you’ll get to:

• Forge your path: So many of our team have moved around different teams or offices. You’ll be in the driver’s seat, and we empower you to make your career your own.
• Find your kind: Embrace diversity and connect with your tribe (think foodies, dog lovers, readers, or runners).
• Make an impact: Leave your mark. Your contributions resonate, regardless of your role or rank.

We’ve got some pretty sweet perks:  

• Flexible work arrangements: Achieve work life balance at your own pace with hybrid and flexible work arrangements.
• Continuous learning: Our vision is empowering analytics talent to thrive. The Analytics Community fosters the development of individuals, thought leadership and technical excellence at Quantium through building strong connections, fostering collaboration, and co-creation of best practice.
• Remote working: Embrace the opportunity to work outside of your assigned home location for up to 1 months every year.