Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :Our payment company is seeking a Channel & Partnerships Specialist to accelerate channel expansion, strengthen partnerships, and ensure merchant satisfaction through data-driven insights. This role is pivotal in driving revenue growth, optimizing partner/merchant performance, and enhancing merchant retention. We are looking for an individual who is eager and passionate about the payment industry, and ready to contribute to our company's success.Essential Duties and Responsibilities
Merchant Success & Business Analysis
- Build and implement partner/merchant health performance metrics, collaborate with data team to enhance internal dashboard to ease analysis works.
- Analyze merchant performance metrics/data and identify areas for improvement, offering strategic insights and recommendations for optimizing payment processes and driving revenue growth.
- Collaborate with business team & high-value merchants to understand needs, analyze pain points, and improve company's merchants’ satisfaction and retention.
- Prepare reports on business performance (transaction volume, transaction success rate, merchant activation rates) and actionable recommendations.
- Conduct competitive analysis reports for leadership, highlighting actionable insights for growth and optimization.
- Develop and maintain payment feature roadmaps, using data to inform prioritization decisions.
Channel Expansion & Product Optimization
- Identify, evaluate, and prioritize potential channel partners that align with the company's strategic objectives and market trends. Prioritize tasks in line with project timelines, ensuring key milestones are met.
- Build and maintain strong relationships with channel partners, including negotiation of commercial & contract terms, fostering ongoing collaboration.
- Collaborate with cross-functional teams to create channel programs and initiatives to drive channel (payment method) engagement and sales growth.
- Monitor and analyze channel performance metrics, identify areas for improvement, and implement corrective actions.
- Assist with creating materials, presentations, and other guidelines to support sales efforts of channels, products/features.
Business Partnership & Management
- Nurture and maintain relationships with partners/clients, conduct regular business reviews with partners to assess performance, address issues, and unlock new growth opportunities.
- Foster ongoing collaboration with partners, including negotiation of contract terms, and ensuring partner satisfaction through regular check-ins, and proactively resolving technical/operational/process inefficiencies.
- Coordinate with cross-functional teams to ensure all raised issues or project deliverables are met within specified timelines.
- Educate partners on product and channel trends to enhance their effectiveness in selling our offerings.
- Assist with clients/partners on managing issues resolution, eg. critical or urgent technical/onboarding operational issues.
Requirements
- Candidate must be possess at least Bachelor’s Degree/ Advanced/ Higher/ Graduated Diploma in Business / IT / Marketing / Analyst or equivalent.
- At least 3-5 year(s) of work experience in related Fintech, Financial Services or Payment Industry field is required.
- Strong understanding of payment processing technologies, merchant services, and industry best practices.
- Self-initiative and able to work independently and as part of a team in a fast-paced, dynamic environment and proven ability to managing multiple / competing priorities simultaneously.
- Excellent communication, presentation, interpersonal and stakeholder management skills.
- Proficiency in data analysis tools (Excel, Power BI or equivalent) is a plus.
- Analysis mindset, strategic thinking, and problem-solving skills.
- Required Language (s) : Bahasa Malaysia, English, Mandarin
Are you game?
Razer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Razer and has not been reviewed or approved by Razer.
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Healthcare Strength — Health coverage options include medical plan choices, dental, vision, HSA/FSA, and mental health/EAP, indicating solid core coverage. Global leave and healthcare frameworks are described, reinforcing consistency across locations.
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Retirement Support — A 401(k) with company matching and immediate vesting in some cases supports long‑term savings. This adds tangible value to the core total rewards package.
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Wellbeing & Lifestyle Benefits — Free in‑office lunches on several weekdays and notable employee discounts on company gear enhance day‑to‑day value. Volunteering time and donation matching further complement lifestyle and purpose‑oriented needs.
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What We Do
Razer™ is the world’s leading lifestyle brand for gamers. The triple-headed snake trademark of Razer is one of the most recognized logos in the global gaming and esports communities. With a fan base that spans every continent, the company has designed and built the world’s largest gamer-focused ecosystem of hardware, software and services. Razer’s award-winning hardware includes high-performance gaming peripherals and Blade gaming laptops. Razer’s software platform, with over 70 million users, includes Razer Synapse (an Internet of Things platform), Razer Chroma™ (a proprietary RGB lighting technology system), and Razer Cortex (a game optimizer and launcher). In services, Razer Gold is one of the world’s largest virtual credit services for gamers, and Razer Fintech is one of the largest online-to-offline digital payment networks in SE Asia. Founded in 2005 and dual-headquartered in Irvine and Singapore, Razer has 18 offices worldwide and is recognized as the leading brand for gamers in the USA, Europe and China. Razer is listed on the Hong Kong Stock Exchange (Stock Code: 1337).
